Guest Service Rep

National Hospitality Services
Colorado, CO Full Time
POSTED ON 12/9/2022 CLOSED ON 6/5/2023

What are the responsibilities and job description for the Guest Service Rep position at National Hospitality Services?

The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.

 Duties and Responsibilities

  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest requests and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on the envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the General Manager.
  • Perform other duties as assigned by management.

Required Skills and Experience

  • Highly energetic, go-getter, motivated individual
  • Willing to take initiative and work with little direction.
  • Previous hospitality industry experience preferred but not required.
  • Excellent interpersonal and communication skills with strong customer/client focus essential.
  • Strong problem-solving skills
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to shift and manage multiple priorities.
  • Results driven focus and ability to work through to completion in a timely manner.
  • Adaptable to change
Guest Service Specialist
Mister Car Wash -
Monument, CO
Guest service coordinator
Heart and Sail Excursions -
Colorado, CO
Airbnb Vacation Rental Cleaners Needed
Prep For Guest -
Colorado, CO

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Guest Service Rep.

Click the checkbox next to the jobs that you are interested in.

  • Bill Collections Skill

    • Income Estimation: $150,799 - $213,255
    • Income Estimation: $150,799 - $213,255
    • Income Estimation: $146,304 - $193,985
  • Accounts Receivable Skill

    • Income Estimation: $150,799 - $213,255
    • Income Estimation: $150,799 - $213,255
    • Income Estimation: $146,304 - $193,985
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at National Hospitality Services

National Hospitality Services
Hired Organization Address Indianapolis, IN Full Time
Job Overview We are seeking a skilled Maintenance Technician to join our team. The ideal candidate will be responsible f...
National Hospitality Services
Hired Organization Address Indianapolis, IN Part Time
Job Summary As a Front Desk Agent, you will be the first point of contact for guests at our hotel/resort. Your primary r...

Not the job you're looking for? Here are some other Guest Service Rep jobs in the Colorado, CO area that may be a better fit.

Guest Service Agent

Five Senses Hospitality Associates, Colorado, CO

Guest Service Specialist

Mister Car Wash, Colorado, CO