What are the responsibilities and job description for the Account Manager - Hybrid/Remote in Sacramento position at National Marrow Donor Program?
POSITION SUMMARY:
Please apply online using a laptop or desktop computer.
The Account Manager (AM) is responsible for building, maintaining, and expanding strong relationships with: C-suite level (CEO’s, CFO’s, COO’s), Student Groups and other influencers/decision-makers in strategically important large, accounts within assigned geography. Accounts include, but are not limited to colleges, universities and technical or vocational schools; network partners; community-based organizations and coalitions; corporations and Service sectors (such as police and fire academies and units) within a defined geography. The AM will position NMDP’s Mission for optimal access and partnership within preferred donor segments and develop deep donor insights to drive growth and loyalty. The AM coordinates all activities within their territory in order to recruit potential donors to the registry. This position can be remote (US) or hybrid. #LI-Remote #LI-Hybrid
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ACCOUNTABILITIES:
- Develops and executes strategies that will create access to students, employees, and key contacts within targeted accounts.
- Executes persuasive presentations and drives focused on the member value proposition to recruit targeted audiences to the registry.
- Account Manager develops collaborative partnerships with both internal and external stakeholders, leading without authority to drive alignment and coordination across the member recruitment teams.
- Effective communication requires marketplace intelligence, evaluation of partners’ business needs and perspective on changing dynamics within the geography. Provides sound business recommendations and demonstrate a keen ability to prioritize and execute on current and future opportunities.
- Demonstrates knowledge of Cell Therapy landscape to include pathways/guidelines. Ability to articulate how NMDP partnership is important to the donor and patients we serve.
- Account Manager will demonstrate focused and comprehensive strategic account planning skills. AM will develop effective business plans to enhance ethnically diverse members through well-defined strategies and tactics.
- Monitors and tracks performance of existing initiatives and adjusts accordingly based on sound business decisions.
REQUIRED QUALIFICATIONS:
- Strategic account selling and planning.
- Salesforce, Microsoft office, with Excel skills.
Ability to:
- Demonstrate strategic thinking, planning, and problem-solving skills.
- Have a consultative, results-driven mindset grounded in how the customer thinks and makes decisions.
- Build strong, collaborative relationships with internal and external partners.
- Demonstrate a high degree of learning agility easily adaptable to new, ambiguous, or difficult conditions.
- Elevated level of self-awareness with the ability to translate feedback into action.
- Excellent oral/written communication skills, including demonstrated ability to follow through.
- Identify and meet internal/external customer needs.
- Apply flexible and creative thinking when developing new business solutions.
- Build consensus, gain buy-in on responsibilities and facilitate business plans that impact multiple teams.
- Strong organizational skills, relationship building skills and project management skills.
- Ability to manage conflict and prioritize.
Education and/or Experience:
- Associates or bachelor’s degree in business, healthcare, or related field. An equivalent of related experience may be substituted for a degree requirement.
- Minimum total of 3 years of successful account management and/or sales experience.
Additional Requirements:
- Must have a valid driver’s license.
- Must be available to travel 20%.
PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
- Previous donor/member recruitment experience is a plus.
- People management experience.
- Previous experience working with cross-functional teams.
Salary Ranges from $85,030 - $127,490
DEI COMMITMENT:
As part of our values, we are committed to supporting diversity, equity, and inclusion at NMDP. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.
NMDP offers regular, full-time employees medical, dental, vision, life and disability, accident/critical illness/hospital, well-being, legal, identity theft and pet benefits. Retirement, paid time off/holidays, leave and incentive plans are also offered to eligible employees. Please reference this link for more information: NMDP Benefit Information