LMS Specialist

Job Title: LMS Specialist

Summary

The LMS specialist works in the CNIC Division as part of the Professional Development and Training Team supporting government contracts delivering quality of life programming to service members and their families. The ideal candidate will provide help-desk support, troubleshoot learner issues, create and maintain Moodle LMS events and user accounts, report on LMS activities, create and maintain Adobe Connect classrooms, and support webinar trainers as a session producer This position requires strong customer service skills, meticulous attention to detail, ability to conduct system quality control (QC), ability to prioritize and work with little supervision, and meet all deadlines. This is a telework position with non-traditional hours.

Essential Duties and Responsibilities

• Staff and support the LMS Helpdesk to assist learners worldwide with LMS and Adobe Connect access and functionality issues
• Provide technical support for trainers during live, online learning events with audiences of up to 500 learners on the Adobe Connect Platform.
• Populate and manage course pages and activities in the Moodle-based LMS.
• Weekly maintenance activities including creation and management of user accounts, archiving past events, calendar maintenance, and resource updates.
• Create, manage and control quality of Adobe Connect classrooms.
• Create and distribute contract-required reports using Excel and ensure compliance with all quality control procedures to ensure high quality products and deliverables.
• Other duties as assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Required Education and/or Experience Qualifications

• Zeiders is a COVID-19 vaccination-required company and requires all employees to be vaccinated or seek an approved accommodation for a protected reason (medical or religious).

• AA/AS degree and two years’ relevant work experience providing customer service and support in a technical environment.
• Required high speed internet access in home office setting.
• Exceptional computer skills including proficiency in Word and Excel. Expertise with data management/data manipulation utilizing advanced features in Excel.
• Skill in handling multiple projects simultaneously in a fast-paced environment while meeting deadlines.
• Experience and capability in conducting Quality Control activities in a technical setting.
• Excellent written and oral communications.

Preferred Qualifications

• Experience with web-based instruction and online learning platforms (Moodle, Adobe Connect, Go-To Meeting, and Blackboard).
• Strong analytical and technical skills with exceptional attention to detail and organization.
• Positive attitude and excellent customer service skills.

Competencies 

To perform the job successfully, an individual should demonstrate the following competencies:

• Ability to work both independently and as part of a team.
• Technical Skills - Assesses own strengths and weaknesses. Pursues training and development opportunities. Strives to continuously build knowledge and skills. Shares expertise with others.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Demands:  Works in office areas.  Sits, stands, bends, lifts, and moves intermittently during working hours.   Uses personal computer, telephones, copiers, printers and other office equipment. The employee must occasionally lift and/or move up to 10 pounds. This position requires travel one to two times a year.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

Zeiders Enterprises, Inc. is an Equal Opportunity Employer