What are the responsibilities and job description for the Web specialist position at NavitsPartners?
Web Customer Support Specialist
General Characteristics :
- Responsible for providing support services to users of Internet and Extranet sites.
- Provides technical advice and guidance relative to problems involving user interface, browser, hardware and supporting software.
- Troubleshoots and restores routine technical service and equipment troubles by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
- Maintains a knowledge database and call tracking database to enhance quality of problem resolutions.
- Provides input to Web development team for site improvements based on customer feedback.
- This job is very similar to an experienced Help Desk professional, with the added responsibility of interfacing directly with external customers to the business.
- As a result, customer service and technical competencies are very critical, as this may be the only live interface a customer has with the business.
Dimensions Education :
- Bachelor’s Degree in Computer Science, Information Systems, or other related field.
- Or equivalent work experience.
Experience :
A minimum of 3 years IT work experience in PC or client / server platform, network or systems administration in relevant computing environments.
Complexity :
- Intermediate professional level role. Works on projects / systems / issues of medium to high complexity.
- Provides internal and external customer support for Web systems and services.
- Works on one or more projects as a project team member, occasionally as a project leader.
- May coach more junior technical staff.
Last updated : 2024-05-16
Sales Operations Specialist, Specialist Operations Center
Amazon Web Services (AWS) -
Denver, CO
Onboarding Specialist (Software)
SRS Web Solutions Inc -
Brooklyn, MN
Sales Specialist, Analytics
Amazon Web Services, Inc. -
Chicago, IL
