What are the responsibilities and job description for the Client Services Analyst position at NBCUniversal?
70574BR
Technology & Engineering
Operations & Technology
Responsibilities
Why NBCU Client Services?
We take our business seriously, but do not take ourselves too seriously…and we walk the talk.
We take pride in our dynamic culture and customer focus.
We are the face of Technology.
RESPONSIBILITIES
What you will do:
As a Client Services Analyst, you will be the onsite Client Services technical support person. You will provide desktop support as well as enterprise systems engagement support for the Local Stations business unit. You will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct.
We take our business seriously, but do not take ourselves too seriously…and we walk the talk.
We take pride in our dynamic culture and customer focus.
We are the face of Technology.
RESPONSIBILITIES
What you will do:
As a Client Services Analyst, you will be the onsite Client Services technical support person. You will provide desktop support as well as enterprise systems engagement support for the Local Stations business unit. You will be responsible for providing critical support to areas requiring immediate assistance based on the nature of the business they conduct.
- Perform break-fix/end-user desktop support to users in multiple locations and provide second- level support to the divisional community for software, hardware, and various infrastructure related issues.
- Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs.
- Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce.
- Provide on-the-spot training to end users on all system related needs.
- Consult with and make recommendations to customers on selection of hardware and software products to address business requirements while maintaining published IT standards.
- Consult with internal IT teams to represent client’s technical interests for project planning and standards development.
- Must be able to work flexible hours, including nights, weekends and holidays as needed.
- Perform other duties as assigned.
Qualifications/Requirements
QUALIFICATIONS/REQUIREMENTS
What we are looking for:
What we are looking for:
- Undergraduate degree in a computer science or related field and/or equivalent work experience, required.
- Minimum five (5) years/IS&T Desktop and PC Support experience working in large corporate environment
- Must have extensive Apple software/hardware experience or be ACMT or ACSA certified
- Must be able to lift up to 35 pounds.
- Must be available on-call for weekends and 24/7 as necessary
- Experience with current technology includes:
- Windows 10/7/XP, Apple OSX desktop platforms
- MS Office Suite – Office 2010 and Forward (Word, Excel, PowerPoint, Outlook) for both MAC and PC
- Desktop and Laptop security encryption for Mac and PC.
- Active Directory Management
- Service Now or Ticketing Software experience.
- Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support).
- Servers and Storage as it pertains to desktop support
- Apple iOS Mobile Devices Operating system support
- Demonstrate strong customer service attitude and demeanor
- Ability to work within established standards and guidelines
- Outstanding analytical/troubleshooting skills
- Strong organizational and interpersonal skills such as: persistent, client-oriented, results-oriented and accountable
- Excellent oral and written communication skills
- Excellent team player
- Professional attitude in all interactions
- Able to analyze user reported issues and provide solutions using the most appropriate tools and processes quickly and effectively.
- Ability to work in a mission critical environment.
- Self-driven engagement with excellent follow-through skills
Desired Characteristics
DESIRED CHARACTERISTICS
We hire people that believe in what we believe.
Satisfy Your Career Cravings
We hire people that believe in what we believe.
- Integrity: Do the right thing and treat people right
- Creativity: The environment and resources to dream new dreams
- Teamwork: We're smarter and more dynamic together
- Pioneering Spirit: The drive to invent the future
- Ownership: Act like an owner, not a renter
Satisfy Your Career Cravings
- Internal NBCU access to network with over 1,000 Technologists to learn from and pay it forward
- Access to technical and soft skill trainings both in person and on-demand
- Opportunity to participate in NBCU Employee Resource Groups and internal networks
- Recreational facilities exclusively offered to NBCU Employees, depending on work location
- Robust benefits plan and employee perks
- Successful Analysts have the opportunity to be promoted into Lead Analysts, Managers, Directors, and beyond.
- Grow in the NBCUniversal family and have access to careers across our brand, both throughout the US and Internationally:
Sub-Business
Global Media Operations
Career Level
Entry-Level
City
Washington DC
State/Province
District of Columbia
Country
United States
About Us
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Notices
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
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