What are the responsibilities and job description for the Manager, Park Services position at NBCUniversal?
72702BR
Theme Park Operations
Parks & Resorts
Responsibilities
Responsible for managing the Park Services team members, also including the day to day operation of the cleanliness of the theme park. This individual will ensure that the theme park environment is consistently maintained in a clean, safe & presentable fashion, while complying with all procedures & regulatory requirements. In addition this individual will be responsible for implementing departmental programs focusing on team member & guest satisfaction.
Essential Functions
Essential Functions
- Oversee hiring, training and developing of the Park Services team members.
- Manage the daily operation of Park Service team members.
- Ensures that facility cleanliness standards are maintained at all times.
- Responsible for managing all team members by setting work expectations and leadership standards.
- Mentors and counsels team members and enforce appropriate policies and procedures ensuring that everything is within compliance of departmental standards
- Responsible for the development of current and future supervisor team members.
- Encourages team member development and participate in team member interviews for Lead and Supervisor positions.
- Oversee and lead workforce planning; including rewarding and recognizing team members; team member events, and TSAT action planning
- Oversee the development and implementation programs to improve guest and team member satisfaction.
- Ensure appropriate and timely investigation and responses to guest and team member concerns are met.
- Oversee all safety procedures and make sure all are understood and followed by all team members.
- Assists in creating, maintaining and supporting labor and non-labor budgets.
- Assists with capital projects, ensuring projects stay on budget and are timely in completion.
- Conduct quality control inspections of all assigned areas
- Ensures that collective bargaining agreements are upheld by partnering with HR and Labor Relations to maintain positive union relationships
- Acts as crisis management including guests’ and team member Medical/Emergency situations.
- Performs other duties as assigned
Qualifications/Requirements
- High School education required.
- Minimum 3-5 years of Operations management experience in theme park or hospitality industry, including experience in guest service.
- Must be available to work on weekends, holidays and nights as required
Desired Characteristics
- Ability to achieve results through the flawless execution of strategies and objectives.
- Excellent management skills while working under tight and fast track deadlines.
- Excellent verbal and written communication, interpersonal, organizational and multi-tasking skills.
- Ability to effectively communicate across all lines of business, and with all levels of management.
- Strong organizational, planning, delegation skills.
- A strong passion for delivering the highest quality of guest service.
- Thorough knowledge of MS Excel, Word and PowerPoint
Sub-Business
USH Operations
Career Level
Experienced
City
Universal City
State/Province
California
Country
United States
About Us
Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.
Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Notices
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
NBCUniversal is an equal opportunity employer and will provide reasonable accommodations as required by applicable federal, state, and/or local laws.
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