eBanking Specialist

Summary Description

nbkc isn’t your average bank. We take your traditional financial institution and make it better.

We know what we offer our customers is only as good as the people behind the scenes who keep it going. That’s why we make sure you’re supported and encouraged along the way. You’ll work with some awesome, intelligent, and diverse people in a fun and forward-thinking environment and accomplish plenty of things you’ll wanna brag about.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

We are currently looking for an ebanking Specialist to join our Deposit Operations team. This position will be @Flex (a combination of both in the office and at home). Check out more details below.

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What you’ll do*

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Review and process mobile deposits for nbkc and Fintech customers.

• Mitigate potential mobile deposit fraud.
• Setup customers in nbkc’s online banking platform.
• Maintain and update ebanking procedures as needed.
• Assist with projects within the Deposit Operations department.
• Assist in routine daily customer service activities, supporting online banking, account inquiries, and debit card assistance.
• Provide support to branch associates. This support could include escalated customer inquiries and/or support for bank products and processes.
• Follows all applicable laws and regulations.
• Performs other duties and projects as assigned.

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What you’ll bring*

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High school diploma or GED required

• 2 years of retail banking, cash handling, and check processing experience.
• Knowledge of banking retail products/services and bank regulations/compliance.

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Bonus Points*

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Excellent verbal and written business communication skills

• Solid computer skills to include Microsoft Office
• Strong organizational skills
• Strong number orientation and accuracy with detail orientation

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Our Hiring Process*

After we review your application and feel you’re a potential fit we will reach out with next steps. We work hard to meet our candidates on their time- sometimes that’s a phone screen, video interview, or even a cup of coffee before meeting our team. We are committed to keeping you updated along the way.

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What you’ll love about us: *
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Benefits: *

• Choose from one of our multiple comprehensive health care plans that best suits you and your family where you are in life right now. (HSA, FSA, PPO – we got you covered!)
• Save more for your future with our 401k retirement savings plan with a generous match and immediate vesting from nbkc. Now that’s a sweet deal!
• Enjoy 4 weeks of paid time off, 12 paid holidays, and 8 paid volunteer hours per year
• Spend time bonding with your family with paid parental leave options
• Take advantage of our awesome wellness programs which includes our wellness@nbkc account and our on-site gym facilities

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Working here: *

• Flexible work options to allow you to do your job and live your life (Work-Life Integration for the win!)
• Enjoy anniversary awards for your 3- and 5-year anniversaries (That’s serious cash money towards your retirement account, student loan refinancing or your HSA).
• Take a 4-week paid sabbatical for your 10-, 18-, and 25-year anniversaries

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Great company culture: *

We were recognized as THE best place to work in 2021 by the Kansas City Business Journal and have ranked in the top three every year since 2017! We also won a Glassdoor Top-Rated CEO Award, are Health KC Platinum certified, and were nominated as one of KCBJ’s coolest office spaces in town.
Our customers love us too. We know that our 5-star reviews are a direct result of our employees feeling supported, valued, and invested in everything they do at nbkc.

We’re pretty proud to work here and we know you will be too!

Join us to find out!
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nbkc bank is an Equal Opportunity-Affirmative Action Employer – Minority/Female / Disability / Veteran / Gender Identity / Sexual Orientation*
#LI-hybrid

Job Type: Full-time