Chargeback Analyst

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Chargeback Analyst Location: Frisco, TX The Chargeback Analysts I is responsible for handling incoming chargebacks, reviewing documentation, performing research, entering representments, and handling pre-arbitration cases on behalf of our clients for multiple networks on the issuer and acquirer side for US and Canada PRINCIPAL RESPONSIBILITIES: • Review daily incoming documentation in response to chargeback notifications • Review incoming journals and validate if the documentation supports filing a representment with the networks • Review transaction to determine the appropriate network routing of the transaction and then ensure network representment rules are met before submitting to the network for credit. • Perform any necessary research and look up specific transaction details that need to be included with the representment case • Process representments daily and within network timeframes • Research and process pre-arbitrations within network timeframes • Process Debit and Credit Adjustments to Cardholders as requested by terminal owners due to terminal out of balances, reversals, and also to resolve daily match and kill Settlement variances. • Keep up to date on industry information, system changes, network rules and compliance issues. • Respond to requests and maintain open communications between team, account managers and external customers. • Archive documentation in the network Chargeback folder daily to ensure the data and documentation is available for internal use • Assist other team members and perform other tasks within the department as required by management SKILLS AND ABILITIES REQUIRED: • 1-2 years of experience in chargeback processing preferred • Knowledge of Visa, MasterCard, ACCEL, AFFN, CU24, Shazam, NYCE, Fiserv and Pulse networks chargeback rules and regulations • Excellent attention to detail and organizational skills • Ability to meet deadlines • Strong written and oral communication skills • Proficient in MS Word and MS Excel • Ability to work in an environment with daily changes • Ability to be self-motivated and quickly learn new procedures. • Excellent problem-solving skills • Must be able to work well with others, specifically with a team • Ability to work overtime, holidays and weekends as required Systems Involved: • Pulse PIX2 System • Shazam Access • Visa VROL System • MasterCard Single Transaction Manager and MasterCom • Fiserv’s Client Workstation • CU24 – Data Navigator • NYCE Info Manager • CDS Exception Manager • CDS Webtools • CDS Intranet #LI-KG1 Offers of employment are conditional upon passage of screening criteria applicable to the job. Full time employee benefits include: Medical Insurance Dental Insurance Life Insurance Vision Insurance Short/Long Term Disability Paid Vacation 401k EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.