Convention Services Manager

NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort.

Our Benefits: Health, Dental, Vision, Free Life Insurance, Employee Assistance Program, 401k Plan Available, Discounted Hotel rooms Discount in F&B outlets, Development opportunities, Employee appreciation events, Recognition and Rewards Program, And Many more!

We are seeking a Convention Services Manager to join our team in our Kissimmee, FL location. The Convention Services Manager will be responsible for delivering the best service, quality and value to every customer, every time. The Convention Services Manager will need to understand the hotel's demand segments and sources of business for each as they affect your market. Demonstrate effective sales skills to obtain maximum revenues and profitability.

Responsibilities:

• Analyze requirement of function, outline available hotel facilities and services offered and quote pricing.
• Confer with guest and hotel department heads to plan function details, such as space requirements, publicity, time schedule, food service and decorations.
• Communicate accurately to operations the details needed to satisfy the contract and client needs.
• Prepare for and attend all applicable pre-cons and post-cons.
• Arrange for VIP amenities to be delivered.
• Check on functions regularly as they are being executed for groups.
• Prepare and send advance brochures/menus to prospective customers.
• Prepare and receive cash deposits, billing and payments.
• Sell liquor in accordance with state liquor laws.
• Work with Executive Chef in menu planning to maximize revenue based on customer budget.
• Work with group sales on menu planning in order to maximize food and beverage revenues from groups.
• Execute guarantee and cut-off policies.
• Create, review and revise rooming lists and VIP lists.
• Prepare letters, proposals, BEO's, thank-you notes, etc.
• Pre-check room setups, prior to arrival of the group.
• Know meeting room set-ups and capabilities.
• Know sleeping room configurations and types.
• Manage the function book and adjust space in order to ensure maximum potential revenue.
• Follow up on all turn-overs within 24 hours via telephone and within 3 days with written correspondence.
• Respond to requests by Meeting Planners immediately.
• Maintain price integrity both in rooms and food and beverage.
• Manage existing accounts and follow up with client re-solicitation to capture future business.
• Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals.
• Davidson Lead Referral Program. Actively seek business opportunities for other company-managed hotels.
• Meet or exceed goals set by the DOS, DOC and/or DOCS.
• Responsible for increasing overall revenue per attendee via aggressive upselling techniques, rooms management strategies, value added offerings and other creative methods.
• Relay accurate forecasting information for rolling forecast.
• Promote employee empowerment.
• Demonstrate positive leadership characteristics, which inspire employees.
• Report all unsafe conditions immediately.
• Complete other duties as assigned by supervisor to include cross training.

Qualifications:

• Bachelor's degree and/or 2 years of hotel sales experience.
• 1 year food and beverage experience.
• Strong understanding of negotiation and interpretation of contracts.
• Developed business communication skills, both written and verbal.
• Understanding/knowledge of Microsoft office.
• Confident and professional appearance.
• Proactive approach, assertive and fast paced, driven to succeed.
• Execute and support Hotel Customer Service Standards and Hotel's Brand Standards.
• Work well under pressure.
• Time management skills. Being able to work on multiple projects with desired outcome for each.
• Ability to communicate effectively with public and other employees.
• Creativity in designing events.
• Working knowledge of banquet department (sets, AV equipment, scheduling, menu planning).
• Ability to design menus in conjunction with the culinary department to maximize operating profit.
• Experience with major Hospitality Sales CRM system, i.e. Delphi, Daylight and/or brand CRM such as Marriott CI/TY or Starwood ISAC is preferred.