Retirement Specialist I

Are you tired of working weekends and holidays? Do you have a passion for helping others? Or maybe you are looking to start your career? If so, then you might just be the candidate to join our seven-person Member Services team at the Nebraska Public Employees Retirement Systems (NPERS)!

We are looking for someone that has a passion for helping others and for learning. Our small Member Services team provides information, education, and direction for our plan members regarding their retirement accounts. We administer six different retirement plans so you'll always be learning something new! And if you are someone who likes to stay busy in a fast-paced environment, you will fit right in with our team.

Not only does this position help other public servants, but it also offers great benefits! Here at NPERS, you'll receive 13 paid holidays, have your retirement contributions matched at 156%, and have 79% of your medical insurance premiums covered by your employer. You can earn up to 12 days of sick leave and 12 days vacation in your first year. We are also a qualifying employer for the Public Service Loan Forgiveness Program (PSLF). Please refer to the Benefits tab for more information on benefits offered to State of Nebraska employees.

Don't hesitate and apply today!

To find out more about NPERS, please visit our website at npers.ne.gov.

1526 K Street, Suite 400, Lincoln, NE 68508

M-F, 8-5• Respond to inquiries from retirement plan members, pertaining to their accounts, mainly over telephone, but also in writing and in-person.
• Conduct one-on-one office visits with members either in-person or virtually.
• Respond to inquiries regarding retirement plan laws, agency policies and procedures, and pending legislation.
• Report and explain the workflow for existing written requests and processes to callers.
• Access online records to research and respond to member requests or calculate benefit estimates.
• Process member requests for information and other miscellaneous requests.REQUIREMENTS: At least one year of coursework, training, and/or experience in office support functions, including providing customer service, and/or experience providing service to recipients about benefit plan guidelines.

PREFERRED: Experience in a Call Center or similar setting. Strong skills in math, spreadsheets, written and oral communication, grammar, and spelling.

OTHER: Top candidates may be required to complete typing or writing skills assessments. Regular attendance, punctuality, and dependability is vital to success in this position.• Possess good reasoning skills
• Knowledge and/or experience with Microsoft Office Suite products (Word & Excel)
• Knowledge of general math and enjoy working with numbers
• Ability to perform math calculations
• Ability to communicate effectively
• Ability to have regular attendance and punctuality
• Ability to interact with persons of varying degrees of understanding, regarding the retirement plan(s)
• Ability to interact for extended periods of time using empathy, tact, and courtesy, when communicating with members, co-workers, and the public, in person and over the phone
• Ability to handle difficult individuals and maintain positive internal and external relationships