What are the responsibilities and job description for the Personal Banker I position at Needham Bank?
Job Description
Job Summary: Proficiently perform teller function processing transactions with accuracy and balance according to the Banks standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.
Essential Duties & Responsibilities
EDUCATION & EXPERIENCE
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesnt align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Keyword: personal banker
Job Summary: Proficiently perform teller function processing transactions with accuracy and balance according to the Banks standards, procedures and policies. Broaden customer relationships by providing account solutions to customer needs and requests, through account opening and maintenance activities. Be a passionate advocate of Needham Bank, demonstrating its core values within the community.
Essential Duties & Responsibilities
- Demonstrate awareness, commitment and dedication to servicing and building customer relationship.
- Gain full knowledge of the products and services offered by the Bank.
- Provide a complete range of customer services at the bank, including opening new accounts, explaining available bank products and services, and gathering customer information to process new and existing accounts.
- Promote bank products, contributes to referrals and refer or resolve customer inquiries concerning accounts or other banking services.
- Responsible for operational compliance and adherence to bank policies and procedures.
- Gain full understanding and knowledge of the teller function.
- Consistently deliver exceptional customer service.
- Perform additional duties as requested, needed or assigned.
- Ability to work a flexible schedule based on the hours of operation of the Bank, including Saturday mornings.
- Ability to lift 30 pounds.
- Basic knowledge of keyboard and computer skills.
- Ability to perform basic arithmetic operations with the use of a calculator.
- Must have basic business acumen and professionalism.
- Ability to build strong relationships and alliances across the organization, exceed customer expectations, ability to adapt to change, reliable and highly motivated.
- Must have reliable transportation.
- Fluent in written and verbal English.
- Willing to become a Notary Public in MA.
- Ability to adhere to Needham Banks Core Values (Focus on Customer Relationship, Embrace Change, Work as a Team, Be an Asset to Your Community, Always Learn, and Do the Right Thing).
EDUCATION & EXPERIENCE
- High School Diploma or GED
- Two plus years of teller or cash handling experience with accurate balancing record
- Customer service experience and/or sales experience preferred
- Normal business office environment
At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesnt align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.
Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
Keyword: personal banker
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