Patient Services Representative - Meridian

POSTED ON 11/10/2022 CLOSED ON 12/6/2022
NEI1003 Hired Organization Address Seattle, WA Full Time
View Similar Jobs

Job Posting for Patient Services Representative - Meridian at NEI1003


The Patient Services Representative (PSR) will greet and check-in medical and/or dental patients at the time of appointment, as well as schedule patient appointments through the check-out process. As the first point of contact in the clinic for the patient, the PSR will provide a warm welcome to patients and their families and serve as an information resource for people who arrive at the clinic. PSRs will be an integral part of the clinic team, participating in population health management and care coordination efforts that ultimately result in high quality patient care.

Neighborcare Health offers a robust benefit package including Health, Wellness & Retirement benefits: Medical, Dental & Vision Insurance, 18 days of Paid Time Off, 9-Paid Holidays, Retirement with Matching, Life & AD&D, Pet Insurance, Employee Assistance Program, & More! This position is eligible for the Staff Referral Program.   

In this position you will:

  • Collaborate with patients, clients, staff, and community partners to identify and address the ways that systemic racism and other forms of compounding bias are root causes of disparities in clinical/mental health and homelessness in Black, Indigenous, and other communities of color and other communities that have experienced historical and structural oppression. 
  • Warmly greet patients and their families as they arrive in the clinic.  Answers telephones, confirms appointments, and transfer calls to appropriate staff member, as needed.  Check in patients, including providing appropriate forms and collecting updated patient information (e.g., phone, address, insurance) to enter into the EHR.
  • Assists with maintaining provider templates and appointment schedules, as needed.  Exercises problem-solving and conflict resolution skills when handling patient concerns and refers patient to appropriate designated personnel, as needed.
  • Practices confidentiality and privacy protocols in accordance with clinical policies and HIPAA requirements.  Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
  • Prepares charts and accounts on a daily basis as applicable.  Checks insurance eligibility and scan Medicaid, Medicare and private insurance cards.
    Collects co-pays and fees as needed, including closeout of drawer at the end of the day.
  • Provides registration form and instructions to new patients and those who haven’t been seen in last year, assisting if necessary.  Schedules walk-in patients for same day appointments.  Connects patients to insurance eligibility services, as needed.  Explains Neighborcare’s sliding scale policy to self-pay patients, verify income information; entering it appropriately into EHR.
  • As necessary, requests an Interpreter to assist patient(s).  Prepares clinic to open and close for business in a timely manner, in accordance with the clinic’s posted schedule.  Reconciles fee slips and run reports at end of shift or throughout day.
  • Responds to emergent needs and assist teams by calling taxis, ambulance, etc.  Partners with other members of the clinic team to ensure patients are receiving the needed services, including participating in huddles and all-staff meetings.
  • Communicates effectively with clinic team members via the EHR and in-person.
  • Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, and data entry.  Complies with the Neighborcare risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents
  • Demonstrates professional demeanor in appearance/ behavior in all work-related interactions.  Participates in and completes required organizational training programs, including annual. afety training and HIPAA and Compliance training.

Required qualifications:

  • High School diploma or GED

Preferred qualifications 

  • One (1) year of customer service experience
  • One (1) year of experience in a healthcare setting
  • Bilingual skills

About our Service Commitments 

Our service commitments were created by staff members, leaders, board members, and patients. We use these as a guide and expectation for how we treat our patients and each other. You may learn more about our service commitments here,  

  • Serving patients 
  • Serving each other 
  • A warm welcome 
  • Caring 
  • Respect 
  • Working together 
  • Trusting Relationship 

About us

For 50 years, Neighborcare Health has been caring for our neighbors with essential medical and dental care, counseling, outreach, health education and more in Seattle, Vashon, and our newest dental clinic in Olympia!  Our purpose is to improve health by engaging, educating, and empowering people in the communities we serve.  We are looking to hire the best talent to support our culturally diverse workplace and community. 

Union:  Yes

Full job description will be provided during the interview process.  

 Apply for this job

 Receive alerts for other Patient Services Representative - Meridian job openings

Report this Job Estimation for Patient Services Representative - Meridian in Seattle, WA
$61,202 to $81,811

Sign up to receive alerts about other jobs with skills like those required for the Patient Services Representative - Meridian.

Click the checkbox next to the jobs that you are interested in.

This job has expired.

Job openings at NEI1003

Hired Organization Address Seattle, WA Full Time
Purpose The Registered Medical Assistant performs delegated clinical and administrative duties providing direct support ...
Hired Organization Address Seattle, WA Full Time
Purpose The provider will perform independent clinical activities and collaborate with other clinicians and consultants ...
Hired Organization Address Seattle, WA Full Time
**This position is eligible for up to $5,000 Sign-on Bonus! ** Purpose The Medical Assistant performs delegated clinical...
Hired Organization Address Seattle, WA Per Diem
Purpose The Perinatal Program RN works in partnership and joint accountability with other staff members to achieve Neigh...

Not the job you're looking for? Here are some other Patient Services Representative - Meridian jobs in the Seattle, WA area that may be a better fit.

Patient Services Representative

ient Services Representative at Gastro Health, Kirkland, WA

Front Desk/Patient Services Coordinator

Sound Fertility Care- Patient Service Coordinator, Seattle, WA