Director of Health Information Technology

Description

Who We Are:

Neighborhood Health Center is a non-profit organization local to Portland, OR serving underserved patients in the areas of primary care, internal medicine, dental services and more. Our patient-centered approach to care honors the unique needs and circumstances of each individual patient. NHC sees people, not problems, and recognizes that the time spent as a patient in a doctors office is only one factor in a persons overall health. Our leading edge, integrated clinical teams work in partnership with patients, their families, and the communities we serve to provide whole-person care, prevention, and ongoing support.

NHC is an Equal Opportunity Employer. We celebrate differences in the workplace and do not discriminate in employment opportunities or practices on the basis of race, color, religion, gender (sex), national origin, age, veteran status, sexual orientation, gender identity, disability, genetic information or any other characteristic protected by law.

Why work with us?

• We are a non-profit organization, passionate about providing the underserved population with medical and dental services across the greater Portland area, committed to making a difference daily.
• We offer our employees a competitive compensation and benefits package which includes 20 days of PTO (based on full time employment), 9 paid holidays, health/dental/vision insurance, quarterly wellness reimbursements, generous 401k retirement plan with employer match, employer paid disability insurance, EAP and life insurance.
• Our employees voted NHC a Top Workplace in 2020, 2021 and 2022!

Job Title: Director of Health Information Technology
Department: Administrative
Reports To: CFO/COO
Work Type: Hybrid
Classification: Exempt
Language Differential: Ineligible

SUMMARY

The Director of Health Information Technology will work closely with senior leadership to provide leadership in the development and implementation of the information technology & health information system strategy and plan, ensuring that the strategy ties in closely with the organizations business goals. This position leads a multidisciplinary team of individuals across departments including electronic health records, billing, & data analytics.

Essential Job Duties

• Manage relationship with 3^rd party IT vendor, including monitoring service levels, equipment inventories, software licensing, etc.
• Participates in installs, upgrades, or decommissions of designated systems, products, and infrastructure.
• Supervises the EPIC and billing teams by providing guidance on policy & procedures, best practices and changes in the business that impact EPIC workflows.
• Monitor guidelines and regulations governing billing of patient services to Medicaid, Medicare, and all other payors.
• Creates, writes, and runs reports for clinical data requested by Executive Leadership Team.
• Performs billing related workflow analysis and implement process improvements, as necessary.
• Supports the implementation and ongoing training of APCM as it relates to billing and EPIC.
• Obtaining, processing, and maintaining all documents related to credentialing and privileging.
• Assists the finance department with preparing information for WRAP payment submission.
• Coordinate the installation/configuration, operation, and maintenance of network and systems hardware, software, and related infrastructure.
• Evaluates, recommends, and purchases technology based on NHC needs.
• Oversees the work of the data analyst to ensure integrity of data, reporting sources, etc.
• Oversees and directs a team responsible for all aspects of the credentialing, re-credentialing, and privileging processes for all providers and licensed and/or certified staff.
• Performs other duties as assigned.

Qualifications

QUALIFICATIONS

Dont think that you meet every single requirement? Studies have shown that women, people of color, people with disabilities, and LBGTQ people are less likely to apply to jobs unless they think they meet every single qualification. At Neighborhood Health Center, we are dedicated to building a diverse, inclusive, and authentic workplace; so, if youre excited about this role, but your past experience doesnt align perfectly with every preferred qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

Education and/or Experience

• Bachelor's Degree in Information Systems, Healthcare, Business, or related field is required.
• At least five years experience in a similar role is required.
• A combination of education and experience may be qualifying.

License and/or Certification Requirements

• No additional License or Certification required outside of Education and Experience qualifications.

Knowledge, Skills, Abilities & Behaviors

• Ability to plan, implement and support systems in a complex health care environment
• Ability to communicate technical concepts to technical and non-technical audiences.
• Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.
• Ability to link and apply complex technologies to business strategies.
• Advanced knowledge of EPIC /Wisdom electronic health record.
• Must have advanced knowledge of Excel.
• Knowledge of current CMS regulations related to coding and documentation.
• Must have strong problem solving and analytical skills.
• Must be able to effectively communicate complex and/or technical information to management, peers, and staff.
• Ability to communicate effectively with patients, peers, management, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

WORKING CONDITIONS

• Regularly sit while working on the computer; use hands and fingers to handle, control or feel objects tools or controls; repeat the same movements when entering data; ability to differentiate between colors, shades, and brightness; read from a computer screen for extended periods of time.
• Frequently stand and walk around the office to gather supplies, required to do filing, use office equipment, or collaborate with employees.
• Occasionally stand, stoop and lift or move objects, equipment and supplies weighing approximately 20-25 pounds up to 40-50 pounds.
• The noise level in the work environment is usually moderate.
• Flexibility to work early mornings, evenings, or weekends as needed is required.
• Must be able to travel during the workday for meetings and trainings.

Neighborhood Health Center Employment Offers are contingent on successful completion of reference checks, background checks, drug screening for illegal substances, Tuberculosis, and any position specific credentialing or licensure requirements.