Community Resource Specialist I

Description

Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver comprehensive health services including medical, dental, behavioral health, nutrition, prenatal care, preventive health, eligibility assistance and health education programs.

Job Summary:

The Community Resource Specialist I provides high quality customer service and serves as the main point of contact for the organization.

Duties/Responsibilities:

• Schedules and confirms appointments; verifies insurance.

• Manages referrals, work queues, patient lists, emails, and referrals in Electronic Health Record.

• Interacts with patients via telephone, email, or in person to provide support and information on NOAH services.

• Explains community resources and connects patients with appropriate resources.

• Ensures that appropriate actions are taken to resolve patient problems and concerns.

• Promotes and provides access to care.

• Attends, participates, and/or assists in meetings, trainings, community outreach activities, continuing education opportunities, and other activities as required.

• Performs other related duties as assigned.

NOAH requires all new hires to have received the first dose of a COVID-19 vaccine before their start date and be scheduled for their second dose. New hires who choose to receive the Johnson & Johnson vaccine only need one dose to fulfill this requirement. Reasonable accommodations will be considered.

Qualifications

Required Skills/Knowledge/Abilities: 

• Excellent communication skills including active listening.

• Service-oriented and able to resolve patient grievances.

• Proficient computer skills with the ability to learn new software.

• Knowledge of, or ability to learn, basic medical terminology and NOAH services.

• Ability to speak English and Spanish preferred.

Education and Experience:

Required: 

• High School Diploma or GED.

• 1 years of experience in customer service; healthcare industry experience.

Other Requirements:

• New Hires are required to pass pre-employment background check and drug testing (effective 11/1/2022).

• Current Level 1 Fingerprint Clearance Card or must pass fingerprint clearance within 7 days following hire.