What are the responsibilities and job description for the Account Executive position at Nelnet?
Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Responsible for the retention, growth and overall account service strategy for a designated group of Higher Education institutions across several states in the territory. These accounts utilize one or more of the following Nelnet Campus Commerce solutions (e.g., ePay, eBill, Commerce Manager, eStore, Cashiering, AMPP, Pending Aid and NTS payment solutions). Works collaboratively with other departments (e.g., RVPs, Account Managers and Operations) to create client strategy to leverage Nelnet Campus Commerce best practices, add value to relationship through cross-selling of additional solutions and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, the CRM position contributes to the generation of new business through cross-sell and referrals to be used with prospective customers.
**JOB RESPONSIBILITIES:**
1. Retain current higher education accounts designated in territory.
2. Grow existing client base, while identifying cross sell opportunities.
3. Work collaboratively with Regional Vice President (RVP) to assist with the generation of new business opportunities with current and prospective clients.
4. Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
5. Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs.
6. Meet on campus at least one time per year to deliver an annual account review communicating Nelnet's value and long-range planning objectives.
7. Assist in the coordination of sales and product revisions to existing clients.
8. Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
9. Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
10. Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
11. Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
12. Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment.
13. Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment.
14. Work closely with technical support to understand the breadth and limitations of the client product solutions.
15. Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.).
16. Generate, complete and track project and change request forms, documenting these activities in Salesforce.
17. Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
18. Attend trade shows, conference and other events as needed to support client communication and engagement.
19. Gather competitive information to assist in continually evaluating market position.
20. Assist with the coordination of the Nelnet Campus Commerce Annual User's Group Meeting.
21. Facilitate timely communication with the RVP, Account Managers and PaymentSpring sales teams regarding client related issues.
22. Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
23. Work collaboratively with the RVP, Account Managers, PaymentSpring and other departments to develop a strategic customer service plan and to resolve any customer issues.
24. Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information.
Salary Range for this position: $75,000-$95,000
**LOCATION:**
Remote position. Applicants must reside within the Midwest territory (Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin).
**EDUCATION:**
Bachelor's degree, or equivalent, preferably in business and/or technology
**EXPERIENCE:**
1. Minimum of 3-5 years of sales and Account Management experience.
2. Background in Higher Education market is a plus.
3. Experience with billing, payment processing and ecommerce services is helpful.
4. Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
1. Positive, outgoing personality.
2. Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential.
3. Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution
4. Conscientious, committed with a high level of integrity.
5. Excellent relationship, sales and account management skills.
6. Understand both the customer's business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally.
7. Ability to promote new services and up-sell into the customer account.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ([ Link removed ] - Click here to apply to Account Executive .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at
Nelnet is a Drug Free and Tobacco Free Workplace.
The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.
Responsible for the retention, growth and overall account service strategy for a designated group of Higher Education institutions across several states in the territory. These accounts utilize one or more of the following Nelnet Campus Commerce solutions (e.g., ePay, eBill, Commerce Manager, eStore, Cashiering, AMPP, Pending Aid and NTS payment solutions). Works collaboratively with other departments (e.g., RVPs, Account Managers and Operations) to create client strategy to leverage Nelnet Campus Commerce best practices, add value to relationship through cross-selling of additional solutions and to deliver a level of customer satisfaction that exceeds expectations. By building strong collaborative relationships with clients, the CRM position contributes to the generation of new business through cross-sell and referrals to be used with prospective customers.
**JOB RESPONSIBILITIES:**
1. Retain current higher education accounts designated in territory.
2. Grow existing client base, while identifying cross sell opportunities.
3. Work collaboratively with Regional Vice President (RVP) to assist with the generation of new business opportunities with current and prospective clients.
4. Build positive line of communication (based on mutual respect, trust, integrity, and clear, honest and open dialog) to maintain and enhance relationships with clients.
5. Ownership of overall client satisfaction by proactively anticipating client needs and maintaining monthly contact with clients to ensure Nelnet Campus Commerce is meeting their needs.
6. Meet on campus at least one time per year to deliver an annual account review communicating Nelnet's value and long-range planning objectives.
7. Assist in the coordination of sales and product revisions to existing clients.
8. Expand knowledge base of different ERP systems and how they integrate with Nelnet Campus Commerce solutions.
9. Work closely across Nelnet Campus Commerce department lines to resolve client related problems and issues.
10. Develop intimate understanding of client needs and the practical application of Nelnet Campus Commerce solutions on their campus through client interaction.
11. Advocate for client needs, such as new features, services and programs needed to enhance the level of services and solutions offered by Nelnet Campus Commerce.
12. Actively participate in the evaluation of new product client requests, creating a business case study in order to justify investment.
13. Actively participate in the evaluation and prioritization of product solution development, as well as project timing and deployment.
14. Work closely with technical support to understand the breadth and limitations of the client product solutions.
15. Coordinate and assist in the creation and distribution of client communications (e.g., upgrades, enhancements, new features, etc.).
16. Generate, complete and track project and change request forms, documenting these activities in Salesforce.
17. Leverage relationships to expand Nelnet Campus Commerce solutions utilized by exiting clients.
18. Attend trade shows, conference and other events as needed to support client communication and engagement.
19. Gather competitive information to assist in continually evaluating market position.
20. Assist with the coordination of the Nelnet Campus Commerce Annual User's Group Meeting.
21. Facilitate timely communication with the RVP, Account Managers and PaymentSpring sales teams regarding client related issues.
22. Review client contracts, maintain contract end dates, and proactively engage the client to extend/review the term and product offering.
23. Work collaboratively with the RVP, Account Managers, PaymentSpring and other departments to develop a strategic customer service plan and to resolve any customer issues.
24. Consult as necessary and appropriate with Finance in relation to contract issues, pricing, billing, reconciliation issues and bank information.
Salary Range for this position: $75,000-$95,000
**LOCATION:**
Remote position. Applicants must reside within the Midwest territory (Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin).
**EDUCATION:**
Bachelor's degree, or equivalent, preferably in business and/or technology
**EXPERIENCE:**
1. Minimum of 3-5 years of sales and Account Management experience.
2. Background in Higher Education market is a plus.
3. Experience with billing, payment processing and ecommerce services is helpful.
4. Experience with commonly utilized ERP systems within Higher Education- Oracle (PeopleSoft, Cloud), Ellucian (Banner, Colleague, Power Campus), Workday, Jenzabar, etc. is preferred.
**COMPETENCIES - SKILLS/KNOWLEDGE/ABILITIES:**
1. Positive, outgoing personality.
2. Excellent communication skills with the ability to interact with all levels of a client organization and multiple departments of the institution are essential.
3. Initiative, ownership, assertive, open-minded, flexible and adept at conflict resolution
4. Conscientious, committed with a high level of integrity.
5. Excellent relationship, sales and account management skills.
6. Understand both the customer's business and the Nelnet Campus Commerce product solution in order to generate new sales and to communicate enhancement requirements both internally and externally.
7. Ability to promote new services and up-sell into the customer account.
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK ([ Link removed ] - Click here to apply to Account Executive .
Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at
402-486-5725
or [ Email address blocked ] - Click here to apply to Account Executive .Nelnet is a Drug Free and Tobacco Free Workplace.
Recommended Skills
- Account Management
- Assertive
- Billing
- Cloud Computing
- Conflict Resolution
- Consulting
Salary : $75,000 - $95,000
Telesales Account Executive
Sureguard Financial -
Cheyenne, WY
Telesales Account Executive
SureGuard -
Cheyenne, WY
Major Account Relationship Executive 1
Blue Cross Blue Shield of Wyoming -
Cheyenne, WY