What are the responsibilities and job description for the Service center specialist position at Nesco Resource?
Job Summary
To provide account support for complex Service Center clients; to maintain and strengthen client relationships; and to support program procedures and processes that impact customer satisfaction ensuring consistency in process within the account.
Duties and Responsibilities
Proactively identifies issues that impact customer satisfaction; works with department management and key vendors to develop plans addressing these issues.
Acts as liaison with customer and various departments in solving problems related to the application process and service.
Participates in client meetings, conference calls and presentations representing the call center
Coordinates new client implementation, addition of expanded lines of business, client and organizational level dissemination changes and special service requests.
Monitors multiple application tools and client issue reporting channels to respond to and resolve program management and client issues.
Responds to and resolves program management and client issues including coordination of process changes with internal and outside provider resources.
Communicates with leadership team and internal / external resources to resolve service issues ensuring client satisfaction and retention.
Performs other duties as assigned.
Supports the organization's quality program(s).
The employee holding this position must have strong communication and organizational skills, and an ability to interact and work with others.
They must be able to work under time constraints and deadlines.
Requirements :
This would be a 6-month role with the potential to convert to hire after the 90 working days. Shift 8a-430p EST
Job Specifications
Education
Bachelor's degree from an accredited college or university preferred.
Experience
Four (4) years of related experience or equivalent combination of education and experience required to include two (2) years call center or customer service experience and one (1) year experience as Service Center Account Coordinator.
Skills & Knowledge
Strong customer service skills
Excellent problem resolution and project management skills
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Ability to work in a team environment
Ability to handle multiple conflicting priorities
Ability to meet or exceed Performance Competencies
Other Skills and Abilities, Qualifications
Thorough knowledge of medical bill review and payment processes and procedures
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership / management / motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent negotiation skills
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies
US citizen
NOTE : Credit security clearance, confirmed via a background credit check, is required for this position.
Last updated : 2024-07-14
