Operations Manager

Reporting to the Director, Production & Operations at SportsNet Pittsburgh (SNP) the Operations Manager is someone who thrives in a team and service-oriented work environment. It will be second nature to anticipate needs, follow through and be efficient and responsive. The ideal candidate for this position is an organized, detail-oriented individual who is able to manage multiple projects at once in a fast-paced environment. If you are a deadline-driven professional with a commitment to service excellence and a strong work ethic, we want to hear from you.

We believe in the potential within every individual. If you’re passionate about this role, we encourage you to apply even if you do not meet all of the requirements that are listed within this job description.

Essential Duties And Responsibilities

• Live Event Operations Management
• Assist Game Directors in compiling all pertinent logistical information in game books and help distribute to production personnel
• Assist team with cooking transmission & facilitating paperwork
• Communication with Operations and Team Broadcast Personnel at home venues (PNC Park/PPG Paints Arena) and road venues on mobile unit park & power times, safety issues and camera placement
• Coordination of production trucks for home and road games
• Assist with talent scheduling and coordination
• Support on-site technical managers and production teams
• Oversee event budget and review all production invoices for accuracy
• Work with specialty equipment suppliers – Fletcher, TV Graphics, STATS, etc. – to make certain equipment arrives on time prior to each season and is functioning properly
• Crewing
• Coordination of Technical Crews through various vendors, locally and in other markets/cities
• Sending crew complement requests to local crewers prior to season
• Act as point person for all crewing changes & crew change requests from vendors
• Forecasting crew lists weeks ahead of event dates to ensure crews are complete
• Payroll
• Per Diem—Calculation of per diem for all employees (remote & studio) monthly
• Aid personnel in tracking down missing per diem payments
• Act as point person for all missing paychecks from 1099 employees (Invoices to Accounts Payable) and/or additional payroll questions
• Payroll management for XLT crewing service (in-studio freelancers)
• Travel Assistance
• Book travel for Game & Studio Analysts, as needed, and assist with out-of-pocket expense reports
• Quality Control Management
• Programming guides accuracy
• Off-air broadcast quality (transmission issues, audio issues, video levels)
  

Qualifications

• 3 years of operations & administrative support experience required, preferably from TV/Broadcasting
• Proficiency in Microsoft Office suite including, Word, Excel, and Outlook
• Superb organizational and multi-tasking skills; must be detail oriented with a high level of confidentiality.
• Ability to successfully prioritize and work in a fast paced, loosely structured, growing and changing work environment
• Must have a high level of professionalism, pleasant demeanor, and positive attitude
• Must embrace the NESN Core Values: People, Customer Focus, Adaptability, Teamwork, Diversity, Integrity, Accountability, Passion and Social Responsibility
  
  

We believe that when team members feel supported, they are more engaged, productive, and innovative. If you're looking for a workplace that celebrates people and their personal and professional growth, you've come to the right place.

Some Of The Benefits We Provide Include

• Medical and Dental plans which are currently funded by NESN at approximately 85%
• Pre-Tax HSA, FSA and Dependent Care Account
• 401(k) plan with employer match of 100% up to the first 6% of compensation, 3% contribution through Safe Harbor and discretionary profit sharing of up to 6%.
• Life Insurance, AD&D, Short and Long-Term Disability which are currently 100% funded by NESN
• Paid parental leave
• Time Off Benefits - Eligible NESN Employees accrue Paid Time Off equaling 160 hours or 20 days for the full year
• Team Store Discounts - Employees will receive a discount of 50% at the Red Sox Team Store and 25% off at the Bruins Pro Shop with a valid NESN Employee ID
• Paid Volunteerism - NESN provides eligible employees with up to 24 hours (3 days) of paid time to participate in NESN Connects events.
• Tuition Reimbursement - NESN provides a generous Tuition Reimbursement Program to assist employees who aspire to further their education to learn & grow within their careers.
• LinkedIn Learning Courses - Eligible employees receive a free membership to LinkedIn Learning which provides on-demand learning to thousands of courses anytime, anywhere from your computer to your mobile device.
• MBTA Reimbursement - Eligible employees may be reimbursed up to $100 per month for the use of Mass Transit if it is their primary mode of transportation to & from work
• Travel Assistance & ID Theft Protection
• Estate Guidance - The Hartford helps employees protect their family’s future by creating a customized and legally binding will online using a simple but comprehensive online questionnaire.
• Additional Perks & Employee Discounts - As a NESN employee, you are eligible for other discounts & perks such as pet insurance, tickets, travel, dry cleaning, mobile phones, and much more!
  
  

Who We Are

NESN (New England Sports Network) is owned by Fenway Sports Group, which also owns the Boston Red Sox and Pittsburgh Penguins among other holdings, and Delaware North, owners of the Boston Bruins. NESN is delivered throughout the six-state New England region and nationally as NESN National. The definitive source for New England sports programming, NESN consistently has been one of the top-rated regional sports networks in the country, with a reputation for innovative and award-winning production of sports events and specials.

As of Fall 2023, NESN manages SportsNet Pittsburgh, a newly branded regional sports network that televises Pittsburgh Penguins and Pirates games, as well as local college sports, original content and more in PA, WV, and portions of MD, OH and NY.

Our professional environment is passionate, adaptable, creative, and filled with aspiring individuals who are driven to grow with our company. Our core values are at the heart of who we are. We have a spontaneous and vibrant culture, and we truly believe in team spirit and collaboration.

NESN is proud to be a diverse and inclusive employer. We are committed to Equal Employment Opportunities for all qualified individuals without regard to race, color, religion, national origin, ancestry, sex, age, disability, sexual orientation, gender identity and expression, marital status, genetic information, military service, veteran status, or any other status protected by applicable law. Minorities, Women, Individuals with Disabilities, and Veterans are especially encouraged to apply.