General Manager

General Manager 

Job Description 

Position Title: General Manager 

Job Summary:  

• Full responsibility for all aspects of business operations. Recruits, hires, trains and develops all team members; resolves Team Member  and Guest conflicts/concerns; complying to workplace standards; communicates;  ensures optimal guest experience and guest relations; maintains and enforces all of Larks standards and policies; enhances revenues, manage inventory, orders and controls costs. Collaborates and implements marketing initiatives to drive customer loyalty and community awareness. 

• Responsible for all food and beverage  related costs, procedures, quality, and  back of house  labor percentage, team  members and budgets, working with you Kitchen Manager. 

Essential Functions:  

I. Venue Recruitment, Development and Management 

• Recruitment: Anticipates management and team member  hiring needs; interviews  appropriately and within Larks guidelines.

• Development: Clearly communicates performance expectations to direct  reports; provides constructive and consistent feedback to Department Heads;  confronts performance/conduct issues with direct reports and other members  of management promptly and directly; creates incentives for improvement and  development; sets realistic and attainable goals for Department Heads and  provides encouragement and direction; prepares timely and productive  performance appraisals of all Department Heads.

• Discipline/Terminations: Oversees all management and team member discipline and  terminations. 

• Conflict Resolution

• Ensure Compliance With Workplace Standards

• Communication: facilitates productive and concise meetings (i.e.  department head, manager and all-staff meetings), ensuring positive  interaction among all participants.

• Overall Venue Leadership: Creates culture and character for the venue and  the work environment through his/her own conduct as well as by constant  awareness of actions of all managers; acts as resource for entire venue;  ensures that all Team Members have a compassionate and empathetic forum 

to raise concerns; ensures prompt response to all Team Member issues;  responds in a compassionate (but fair and consistent) manner to all  individuals; accepts ultimate responsibility/accountability for actions of all  venue management; maintains personal contact/interaction with Team Members of all levels throughout venue. 

• Manages/Develops Management Team: Accurately assesses individual’s  strengths/weaknesses; builds an integrated team with individuals of different  strengths; exhibits consistent commitment to developing individuals; coaches  and develops individuals through positive modeling and consistent, feedback; ensures all managers are aware of all individual  performance/conduct concerns or issues; completes timely performance  appraisals for all department heads and ensures department heads do same for  their team; motivates management team to achieve venue and corporate goals;  holds managers accountable/follows through on consequences when  managers’ fail to meet standards; builds managers’ confidence through  constructive feedback, deserved praise and regular recognition; empowers  managers by giving clearly- defined results to be achieved, and the tools,  information and authority to achieve them

• Sales & Marketing: Analyzes demographics of the market and looks for  opportunities to increase revenue; works with marketing and promotions staff  to create internal, external promotions; analyzes media spending with marketing team; determines  allocation of resource for public relations and collateral materials, internal and  external promotions; establishes measurable or quantitative standards to gauge  success of marketing efforts; Identifies and develops sponsorship  opportunities and strategic alliances; identifies sales opportunities and strategies; balances special events opportunities and overall venue revenue  opportunities; reviews all special events contracts for profitability and  feasibility for execution; ensures that all special events are executed to standards of excellence.

• Facilities Management: Constantly scrutinizes physical  facilities and ensures that the building and all building facilities are properly  maintained; ensures that surface painting, and design décor are maintained  and up to standards; ensures that all equipment and machines are being adequately maintained and is in good working order;  ensures that all physical facilities are in full compliance with all health, safety  and fire codes; oversees any venue construction/development projects 

II. Ensuring Optimal Perception of LARKS  

• Community  Relations: Fosters cooperative relationships with  joint venture partners, neighbors, and communities; manages relationships with best  interest of Larks in mind; is accommodating and conciliatory with neighbors,  partners, act as spokesperson for the venue; ensures compliance with all state and  local regulations and ordinances regarding venue’s business; seeks out opportunities to contribute to  the local community; maintains relationships with community leaders; creates business relationships with other businesses and organizations in the  community; ensures Team Members and guests respect rights and interests of  neighbors and community; represents the venue publicly and to the media in an  articulate, positive manner; listens empathetically to members of community and is  responsive to community concerns. 

• Guest Relations/Guest Experience: Portrays an energetic image of Larks to all  guests; listens empathetically to all guest complaints/concerns; resolves all guest  complaints/concerns in a prompt, professional, and accommodating manner; ensures  guests receive appropriate follow up.

III. Enhancing Revenue/Controlling Costs  

• Strategic Planning/Forecasting: analyzes prior year financial data and industry or  local trends to assess business prospects and issues facing venue for coming year;  prepares aggressive but attainable annual budgets in conjunction with Home Office  and venue department heads; constantly monitors (weekly and period) P & L and  other financial data and monitors actual performance to plan; develops strategies to  achieve (and exceed) targeted results and minimize costs; reacts to changes and in  local conditions or business by modifying or correcting strategy; in conjunction with the accounting and ownership group providing accurate numbers and detailed narrative on current business influences and conditions;  oversees weekly labor and sales forecasting;  

• Generate/Enhance Revenue: Develops long and short term revenue growth plans to  enhance business opportunities for the venue; constantly maintains balance between  the revenue function and cost control function so as not to sacrifice one at expense of  other; maximizes existing revenue opportunities and constantly seeks out new  revenue opportunities (including off-site opportunities); with management team,  develops frequent and creative daily or weekly sales incentives/contests for team.

• Cost Controls: ensures that all cost control programs are in place and running  smoothly (i.e. food & beverage inventory system; labor cost systems); maintains  constant attention to all venue expenditures; ensures that all members of management  are aware of venue performance on cost control issues and are focused on a daily  basis on reducing costs.

Job Qualifications:  

Minimum Requirements:  

• 2-5 years experience in hospitality management involving some restaurant  operations 

Preferred: 

• One year of general management experience
• Management experience in Family Entertainment/ Entertainment industry 

Additional Skills Preferred:

Competency In:

Strategic Decision Making 

Basic MS Office Skills

Building Trust 

Managerial finance

Interpersonal Skills 

Tech Skills - i.e - POS system, league management software

Planning and Organization 

Advanced food knowledge

Communication 

Liquor/wine knowledge

Customer Focus 

Food sanitation procedures

Building a Successful Team 

Liquor control laws

Team Member Management & Development 

Basic employment law knowledge

Building Partnerships 

Employee theft detection

Leading through Vision & Values 

Knowledge of food/ bev handling and required permits 

Scheduling 

This job description is a summary of duties which you as an employee are expected to perform in  your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties.  As an employee you must understand that a job description is neither complete nor permanent  and may be modified at any time. At the request of management, any employee may be asked to  perform additional duties, responsibilities, or projects without notice.