Office Manager & Executive Assistant

Office Manager & Executive Assistant
New Orleans

About Nest Health
Nest Health is an early stage value-based healthcare company that delivers high quality, whole person-centered primary care to families with young children by addressing the medical, behavioral, nutritional and social needs of the whole family at home. Using an approach deployed by an interdisciplinary care team of clinicians and community health workers, Nest
Health seeks to reinvent primary care for low-income families by offering an integrated, accessible, consumer-oriented suite of in-person and virtual services.

Nest is co-founded by Dr. Rebekah Gee, the former Secretary of Health for the State of
Louisiana and the former CMO for Medicaid and the Title V program; Rebecca Kavoussi, former
President of Landmark Health and former Head of Global Operations for Babylon Health;
Shoshanah Brown, founder and former CEO of AIRnyc; and Shohini Gupta,formerly of Oscar
Health. Nest Health has funding and support from the venture capital firm, 8VC.

The Nest model is inspired by Alaska’s Southcentral Foundation Nuka System of Care and is differentiated from typical primary care on multiple axes, including:

• Care delivered to the family unit or household, rather than delivered disparately to individual family members

• Value-based care that goes beyond medical care, with a focus on supporting families by doing what is right for them rather than what is billable

• An in-home, full service experience that does not require busy families to travel to different locations for care, juggle child care, or arrange transportation

• 24/7 access to the Nest team, including same- and next-day virtual & urgent appointments instead of just standard office hours

• An integrated care team, hired from the communities we serve, that includes clinically trained community health workers, licensed social workers and registered dieticians working alongside pediatricians, and family practice providers

Employees joining Nest Health will be part of a founding team building a mission-driven organization dedicated to advancing health equity in the communities we serve. Employees will have the opportunity to develop and grow with the company, and will receive paid holidays and vacation, health, vision and dental coverage, equity in Nest Health, and the ability to contribute to a 401K.

Role Summary

The Office Manager & Executive Assistant will play multiple roles during Nest Health’s pre-launch phase, including helping set and cultivate local and extended team culture; ensuring team readiness to conduct visits and meet patient needs, including managing initial onboarding; preparing New Orleans office set up, equipment, hardware, and supplies; managing vendors and basic IT; handling other implementation and operations projects and tasks assigned; and acting as air traffic controller for the CEO and leadership team through effective schedule management, travel planning and other administrative support. You will need to effectively toggle regularly between local physical space activities and national virtual responsibilities.

Accountabilities & Outcomes

• Understands CEO and leadership team priorities and manages schedules and triages appointments accordingly

• Ensures meeting materials are disseminated
• Handles complex travel arrangements and processes expense reports for leadership team
• Ensures accuracy of mileage reports and and in/out schedule for market-based team
• Processes payroll for non-exempt employees
• Assists with administrative tasks related to licensing, credentialing, background checks
• Plans and arranges team meetings and offsites
• Acts as a local culture leader, organize regular team events, including virtual events to engage remote employees and connect local and remote team members
• Assists with new hire orientation and administrative duties related to employee onboarding and terminations
• Sets up the New Orleans office, including hardware, equipment, administrative and medical supplies
• Manages the office front desk by assisting employees, vendors, building maintenance, and manages mail and packages (including outbound mailings)
• Maintains appearance of common areas and meeting spaces, manages supply orders, inventory, kitchen refreshments
• Maintains office policies around business continuity planning; manages security cards and visitor logs; responds to alarms and emergencies
• Provides general administrative support and handles other duties as assigned

Skills & Competencies

• Organization – effectively balances and organizes both administrative and physical office work, making daily, weekly and monthly plans based on evolving priorities and launch deadlines; pivots and manages change, delays, and unexpected events efficiently; sets and meets deadlines in a fast-paced, quickly changing environment

• Initiative – volunteers readily and seeks out additional responsibilities; asks for guidance and is a go-to resource for others; generates suggestions for improving work and workflows; interest in the building phase of an organization

• Interpersonal Skills – effective listener and communicator; responds to the different work styles of colleagues and leadership; maintains confidentiality; open to giving and receiving feedback

• Effective Communication – clear and diplomatic communicator; strong verbal and written communications skills; maintains and generates calm and positivity; responds openly to questions

• Dependability & Follow Through – ensures follow through and consistency in processes; follows instructions and responds to management direction; takes responsibility and meets commitments; holds vendors and others accountable; completes tasks on time or notifies appropriate person with an alternate plan

• Problem Solving – anticipates and proactively identifies issues; effectively gathers information; proposes and implements solutions

• Teamwork – responds to requests for assistance readily; builds a positive culture in the local office and with the extended team;

• Attendance/Punctuality – is consistently at work on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time; helps ensure leadership team is prepared and able to manage commitments and schedules

Required Experience & Qualifications:

• High school diploma (or GED)
• 3 years experience as executive assistant, office manager or event planner
• Experience with MS Office/Google tools
• Experience working as a virtual assistant
• Experience with basic IT support

Preferred Experience & Qualifications

• Some college or BA
• 5 years experience as executive assistant, office manager, event planner or related position
• Experience working in a start-up environment
• Experience managing people and teams
• Experience with Slack, Notion, social media and other similar communication and efficiency tools

Travel & Physical Requirements

• This is a New Orleans based role, but very occasional travel may be required
• Prolonged periods sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

Covid 19 Update - Please Read:

Nest Health requires all employees to provide proof that they have been fully vaccinated for
COVID-19 including booster shots as appropriate. Any individuals subject to this requirement may submit for consideration a request to be exempted from the requirement (based on a valid religious or medical reason). Such requests will be subject to review and approval by Nest
Health, and exemptions will be granted only if Nest Health can provide a reasonable accommodation in relation to the requested exemption. Note that approvals for reasonable accommodations are reviewed and approved on a case-by-case basis and availability of a reasonable accommodation is not guaranteed. This vaccination requirement is based, in part, on recently established government requirements and guidance for healthcare service delivery organizations. The requirement is also based on the safety and effectiveness of the vaccine in protecting against COVID-19, and our shared responsibility for the health and safety of members, colleagues, and community.

Nest Health celebrates the diversity of our patient population and seeks diversity on our team.
We are an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• New Orleans, LA 70130: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Excel: 2 years (Required)
• Microsoft Powerpoint: 2 years (Required)
• MS and Google Calendar: 2 years (Required)

Work Location: One location