What are the responsibilities and job description for the Service Coordinator position at NetPlanner Systems, Inc?
Job purpose
Responsible for receiving and processing new and existing service tickets from internal and external customers.
Essential Duties and responsibilities
- Process new and existing Operations Service tickets originating from both internal and external customers.
- Manage communications with customers and team members.
- Acquire and manage technician resources for all operations tickets.
- Maintain the central operations schedule for technician resources.
- Manage data analytics and logistics for day-to-day service operations.
- Build upon and create core processes/procedures to maintain departmental efficiencies.
- Exhibits a superior ability to work independently.
- Enforces company safety programs to ensure a safe and healthy work environment.
- Maintain excellent relationships with customers, owner representatives, and co-workers.
- Other reasonable tasks and responsibilities that may become part of the position as our company grows.
Required Competencies/Qualifications:
- 3 to 5 years experience in customer service position.
- Must be able to take initiative and work independently.
- Must have strong decision making skills.
- Strong / intermediate level knowledge of all Microsoft Office programs (Excel, Word, etc.).
- Strong organizational skills and follow up skills.
- Ability to multitask.
- Ability to work in a team environment.
- Understanding of Project Management is a PLUS.
Education and/or Experience Requirements:
- High School diploma or equivalent. College/Technical School a plus.
- Minimum 3 years experience industry or field experience.
Company Conformance Statement
- Perform quality work within assigned deadlines with and/or without direct supervision.
- Interact professionally with other employees, customers, suppliers, vendors, etc.
- Work effectively as a team contributor on all assignments.
- Work independently while understanding the need for communication and coordination of work efforts with other team members, departments, or organizations.
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