Cloud Engineer, Amazon Connect (DevOps)

If you are a DevOps Engineer with a passion toward Infrastructure as Code, CI/CD, and Automation, we would love for you to join our amazing NeuraFlash’s AWS / Amazon Connect Practice!

Responsibilities:

• Facilitate business process reviews to identify customer requirements and processes
• Develop and continually improve automation and procedures
• Analyze and support infrastructure in AWS while monitoring system performance and recommend corrective actions
• Document the current environment and make sure it remains up to date using automation
• Collaborate with product owners, developers, and support staff to ensure continuous and reliable delivery of service
• Translate customer requirements, while leveraging best practices and minimizing the need for custom development
• Develop technical requirements and specifications for customers and the technical delivery team
• Helps lead the design, analysis, development and implementation of Amazon Connect infrastructure solutions of projects and/or work requests for complex business solutions.
• Troubleshoots and proceeds on resolving complex infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc.
• May be involved in the creation of design specifications and the development and application of utility programs and may resolve escalated infrastructure compatibility problems as they arise
• Design, implement, and adminis
• ter platform tools to support release of software products with AWS
• Manage and monitor the different environments, which take part in the SDLC
• Embed efficiency into Solution Architecture and Development practices
• Build and manage CI/CD workflows and complex system integration.
• Install and foster DevOps and SRE culture to the entire engineering team.
• Manage and implement monitoring system for cloud infrastructure.
• Actively coach team members in developing their DevOps skill sets

Primary Responsibilities

• Work collaboratively with other Technology team members to support DevOps approach, environment maintenance, data and integrations infrastructure, etc.
• Installation of tools to support Contact center applications.
• Work on custom automation solutions to support the team.

Required Skills

• Solid DevOps knowledge : Continuous integration, delivery and deployment; infrastructure as code
• Experience with testing practices and tools;
• Experience in software development in at least one of the following languages: NodeJS, Python, Java.
• Experience with databases (DynamoDB , Aurora Mysql or postgresql).
• Extensive experience in Cloud operations configuration and infrastructure management with tools like AWS CloudFormation and Terraform 
• Executing and troubleshooting SaaS application deployment procedures 
• Extensive experience with configuration management tools, such as Ansible
• Managing code repositories and CI/CD pipeline configuration
• Good understanding of Serverless Framework & Ability to write Lambda code
• Experience with one or more of the following containerization technologies: Docker, Kubernetes, or Amazon ECS.

Nice to haves

• Hands-on experience building complex solutions, ideally SaaS in the cloud 
• Contact Center architecture knowledge
• Hands on experience building complex omni-channel contact center solutions