Developer, AWS

The AWS Developer executes and implements complex solution designs by leveraging AWS-optimized architectures at enterprise scale. The AWS Developer should have a strong development background and be proficient in either Python or Javascript. This individual is expected to understand the core AWS services and apply best practices regarding security and scalability. This position is focused on delivering solutions for contact centers, specifically leveraging Amazon Connect. If you love implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Work closely with a Solution Architect to deliver successful contact center solutions
• Provide technical advisory support during business process reviews, helping to identify customer requirements and processes
• Provide technical details and solutions for functional User Stories
• Configure Salesforce Service Cloud Voice and Amazon Connect solutions
• Hands-on development of a Solution Design, leveraging best practices and programming principles
• Lead a development team in distributing tasks and performing code reviews 
• Deliver technical end user training and documentation
• Exercise independent judgment, and take the lead technical role on enterprise level projects with minimal direction

Required Skills:

• Experience with hands-on programming (e.g., python, java, c#, .NET, Node.js)
• Experience building integrations across multiple systems, REST APIs 
• Knowledge of JSON format and related services
• Strong troubleshooting and debugging skills 
• Experience with Cloudformation, and Lambda Integrations
• Experience implementing CI/CD or Infrastructure as Code

Nice to haves:

• Experience with WFM, CRM, and contact center solutions
• Experience with communications protocols and APIs such as WebRTC and SIP
• Experience with Contact Flow implementation, Lex integration, and contact center routing
• Advanced knowledge of AWS services and cloud architecture 
• Familiarity with Salesforce Service Cloud
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)

• AWS Cloud Practitioner Certification
• AWS Developer Associate Certification or Professional
• AWS Solution Architect Certification or Professional
• Salesforce Certified Administrator 
• Salesforce Certified Platform Developer I