Homeless Services Director

Homeless Services Director – New Beginnings – Santa Barbara, CA

The Homeless Services Director at New Beginnings will oversee all of the shelter, vehicle

encampment resolution, outreach and multidisciplinary services, homeless prevention, rapid

rehousing and permanent supportive housing supportive services activities and contracts, as well

as the Enhanced Care Management and Community Supports provided via CenCal’s CalAIM

initiative. These programs include our Safe Parking Shelter and Rapid Rehousing Programs, our

Supportive Services for Veteran Families (SSVF) Program, and other contracts such as our work

with the Vera Cruz Village and Johnson Court Veteran permanent supportive housing

developments. The position will also oversee our program services in North County, and

therefore some travel to and from North County is expected. The position will work in

collaboration with the Safe Parking and SSVF Program Directors, Managers and Coordinators

and will report to the Executive Director. This position is based in Santa Barbara in the office.

This is not a remote or hybrid position.

The purpose of this position is to provide support to New Beginnings’ homeless services through

the design, implementation and execution of programmatic policies and procedures necessary to

support the vulnerable populations we serve. This is done through the hands-on oversight,

consultation, guidance and supervision of program staff, in collaboration with program

management and community partners, and through the coordination of housing and social

services.

Position Duties:

Functions in both a strategic and hands-on operational capacity to manage the short-term tactical

implementation of our annual service provision goals, while managing longer-term agency and

community strategic goals;

Directs staff in the implementation of housing interventions, crisis triage, planning, coordinating,

scheduling, and providing community supports and housing, shelter and complex supportive

services to individuals and veterans at risk of losing their housing, currently homeless, and

working to stabilize as newly housed individuals and families;

Provides leadership and planning to ensure appropriate collaborations are in place to serve

homeless individuals and families;

Oversees government grant and contract compliance;

Works closely with the Program Management and staff to locate support services and resources

for high barrier individuals and families experiencing housing insecurity;

Supports staff in the field with critical cases and with clients who require additional support to

stabilize and maintain their housing;

Responds to and triages mental health and housing crises with professionalism and ethical and

legal integrity, and while ensuring standard of care and following the best practice interventions

supported by data and successful models nationwide;

Establishes and maintains internal and external processes for serving our clients and creates an

environment of accountability;

Provides support and communication with internal teams to ensure the appropriate and

comprehensive delivery of services to clients;

Works with program management to develop program-specific goals and timelines consistent

with grant guidelines, and as necessary support program staff in meeting these goals;

Collaborates, as necessary, in the preparation of grant reporting, grant applications, program

evaluations, performance analyses, audit preparation, and accreditation maintenance, and ensures

program and grant compliance;

Maintains working knowledge of local services for the homeless, veterans, and individuals and

families struggling with mental illness;

Trains and supervises staff, including conducting annual performance evaluations, ensuring

training needs and requirements are met, and recommending personnel actions, as appropriate;

Evaluates the skill, experience, and professional development needs of all homeless services

staff;

Works in conjunction with the Executive Director to track and develop objective performance

measures across programs to assess program quality;

Works with program management, compliance, administrative and operational staff to monitor

budgets to ensure they are within budgetary and regulatory constraints;

Represents New Beginnings in relevant coalitions, committees, policy discussions, city, county

and community hearings and advocacy opportunities;

Supports clients as needed in order for the client to thrive within their housing;

Commits to treating each community member with respect and dignity;

Supports other staffing needs on an emergency or temporary basis as needed; and

Performs other job duties as may be assigned.

Expected Competencies:

Master’s or Doctoral Degree in related field, licensed LCSW, LMFT, LPCC or Psychologist

preferred; Bachelor’s degree will be considered with a minimum of five years management

experience in a related field and significant experience managing mental health crises;

Background in and passion for working with low-income and veteran communities around issues

of housing insecurity, housing navigation, housing stabilization and housing retention;

At least five years working with the homeless population, with at least three of those years in a

management capacity;

Ability to run and manage on a daily basis a complex and very robust homeless services

department county-wide with 40-60 staff;

Strong mental health and/or clinical triage skills, with knowledge of the dynamics of addiction,

trauma, and severe and persistent mental illness;

Knowledge of HMIS and the Housing First model preferred;

Self-directed person who is able to work independently and manage time effectively;

Experience managing partnerships and collaborations;

Strong budgeting, expense monitoring, and contract management skills;

Ability to hire, train, supervise, and evaluate qualified staff, develop and foster positive

teamwork, and take personnel actions;

Strong problem solving, critical thinking, risk management and analytical skills; systems

thinking;

Excellent organizational skills and attention to detail;

Excellent communication skills (oral and written) and interpersonal skills for frequent contact

with staff, clients and external stakeholders;

Working knowledge of Microsoft Suite, gmail, computer literacy and willingness to learn other

applications; and

Ability to multi-task and prioritize a significant daily workload.

Position Requirements:

Must have own working transportation with liability insurance to conduct job-related travel.

Must satisfactorily pass the company’s background, DMV and reference check.

Must meet insurance carrier’s requirements for approval to drive.

Bi-lingual a plus but not required.

The successful applicant for this position will be a team player who is comfortable handling a

variety of tasks and overseeing a broad diversity of work areas – a self-directed, values-driven

individual with extensive experience in program management, grant and budget oversight,

program development, crisis triage, staff supervision, and ideally familiar with the operations

and requirements of affordable housing programs.

Work hours are Monday - Friday, 9-5 although there will be some nighttime and weekend hours

on occasion to attend community events and/or to manage any off-hour client crises that may

arise.

Starting salary range is $100,000 - $110,000 (DOE) with medical and dental benefits

provided, 403b participation and match, as well as generous paid time off. Position begins

asap. This is not a remote position.

Send resume, cover letter and a list of three professional references to hr@sbnbcc.org. If

we feel you are a good match for the position, you will be contacted to schedule an interview.

All qualified applicants will receive consideration for employment without regard to race; color;

ancestry; national origin; religion/creed; sex/sexual orientation; gender; gender

identity/expression, transition; political affiliation or beliefs; disability, medical condition,

generic information, marital status; military/veteran status; pregnancy and conditions related

thereto.; or any other characteristic protected by law (as defined by the California Fair

Employment and Housing Act -- Government Code Section 12900-12996), except where such

discrimination is based on a bona fide occupational qualification.

Salary : $100,000 - $110,000