What are the responsibilities and job description for the Customer Service Advisor position at New Century BMW?
Company Description
New Century BMW is a retail company located in Alhambra, CA. We specialize in providing luxury BMW vehicles and exceptional customer service. Our team is dedicated to creating a positive and memorable experience for our customers, and we take pride in delivering the highest level of customer satisfaction.
Role Description
This is a full-time on-site role as a Customer Service Advisor at New Century BMW in Alhambra, CA. As a Customer Service Advisor, you will be responsible for providing excellent customer service, assisting customers with their inquiries, resolving issues, and ensuring overall customer satisfaction. Your day-to-day tasks may include answering phone calls, addressing customer complaints, providing product information, and assisting with service bookings.
Qualifications
- Customer-focused service with a strong emphasis on customer satisfaction
- Excellent telephone manner and communication skills
- Experience in customer support or customer service
- Ability to handle difficult customers with empathy and professionalism
- Strong problem-solving and conflict resolution skills
- High attention to detail and accuracy
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
- Previous experience in the automotive industry is a plus
- Knowledge of BMW vehicles and their features is a plus
