Community Manager

We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR, and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person' with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as the face and voice of our brand and manage all community communications. Must have management experience at a high level. Remuneration based upon experience level. Position immediately available. Apply by résumé.

Responsibilities

• Set and implement social media and communication campaigns to align with marketing strategies
• Provide engaging text, image, and video content for social media accounts
• Respond to comments and customer queries in a timely manner
• Monitor and report on feedback and online reviews
• Organize and participate in events to build community and boost brand awareness
• Coordinate with Expedia and AirBNB and respond to guest's questions/concerns in a timely manner
• Coordinate with other departments to ensure work is done and units are ready for check-in.
• Build relationships with customers, potential customers, industry professionals, and journalists
• Prepare reports for General Manager

Skills

• Proven work experience as a community manager
• Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
• Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
• Excellent verbal communication skills
• Excellent writing skills
• Hands-on experience with social media management for brands
• Ability to interpret website traffic and online customer engagement metrics
• Knowledge of online marketing and marketing channels
• Attention to detail and ability to multitask

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Basye, VA 22810: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location