Intake Specialist (DINTSPC-01)

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The Intake Specialist role provides frontline intake services to members joining New Freedom’s Transitional Program. The Intake Specialist is one of the initial points of contact to ensure members have a positive and successful entry into the Transitional program. This position is accountable for reviewing eligibility and program expectations prior to members meeting with their assigned clinical staff/team. This position requires a thorough understanding of the company’s philosophy of treatment, admission processes, and program criteria. A basic knowledge of substance abuse and dual-diagnosis is also required. The Intake Specialist is responsible for ensuring that clinical and administrative intake services are provided for members, in partnership with the clinical team and other cross-functional departments.

Duties and Responsibilities:

• Completes initial phone screens
• Initiates intake packet/paperwork and other necessary consent/admission forms
• Completes the intake assessment, effectively and correctly identifying and documenting appropriate diagnoses
• Completes the individualized treatment plan, based on the treatment goals identified through the completed assessment
• Explains the program in a thorough manner, ensuring that the member fully comprehends the informed consent provided and acknowledged through their signature, including but not limited to the following:
  • State specific requirements, program policies, and the need to report any suspected child abuse and neglect forms of abuse
  • Verification of the member’s involvement in collaborative treatment options, to include their goals for treatment
  • Importance of treatment compliance
  • Resources for comorbidities and/or dual-diagnosis, if needed
  • Members' rights and responsibilities
  • All program options available to member and the member’s rights and responsibilities in the program
  • Grievance and appeals procedures
  • Ways in which input is given regarding the quality of care, achievement of outcomes, and satisfaction of the person served
  • The organization's services and activities; expectations; hours of operations; access to after-hour services; code of ethics; and confidentiality policy
  • Program's policies regarding use of tobacco products, illicit or licit drugs brought into the program, and weapons brought into the program
  • Identify the person responsible for coordinating services for the member
  • Provide a member handbook explaining the program, expectations, rules, rights, and explanation of behaviors or attitudes that may lead to the loss of rights or privileges
  • Education regarding advance directives
  • Identify the purpose of the assessment and the assessment process
  • Voluntary participation in the program
  • Compliance with federal confidentiality regulations
  • Orientation on the first day of treatment, if possible, but no less than within seven (7) working days of admission to treatment
• Completes ITIS Orientation classes at the Dunlap, Peoria, Deer Valley, and/or any new facilities as assigned and as required
• Completes hand-off to the clinical and cross-functional member support departments once all intake tasks are successfully completed for the member
• Effectively meets any/all outlined Key Performance Indicators (KPIs), ensuring the highest quality and level of member care and engagement is provided
• Receives and actively engages in clinical supervision and oversight each week/month based on BHPP/BHT designation requirements, including completion of all continuing education requirements
• In addition, all other duties as assigned

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At New Freedom, we restore lives and reintegrate communities through intentional guidance by providing our members with a sense of identity, purpose, and hope. We are growing and always looking for others who believe in our mission and have a heart to serve. Join our AMAZING team, apply now! We’re fulfilling our mission thanks to the dedicated work of our amazing employees. We provide them with a valuable total rewards package that includes:

• Competitive pay rates – including shift differential for eligible shifts/positions
• Comprehensive medical coverage (including dependents/family) – majority company-paid
• Short Term Disability, Life Insurance, Employee Assistance Program – company-paid
• 401K
• Dental, Vision, and Supplementary Insurance – available at low cost to employees
• Paid Time Off
• Paid Sick Time
• Paid Holidays – including 2 extra Floating Holidays
• Even more perks provided by the company, include:
  • 10-hour shifts with three days off – for eligible departments/positions
  • Onsite meals, snacks, and drinks – complimentary for employees
  • Onsite gym services – complimentary for employees
  • Onsite professional training opportunities/certifications/continuing education

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Additional Notes:
New Freedom Ops LLC is an Equal Opportunity Employer, a drug free workplace, and complies with Veteran and ADA regulations as applicable.

Experience

• Excellent communication, organizational, time management, critical thinking, motivational interviewing, and problem-solving skills required
• Effectively demonstrates versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
• Effectively collaborates and works within a team, while also effectively demonstrating the ability to take initiative and work well individually
• 4 year(s): Experience in the behavioral health field, completing intake assessments and treatment plans required

Education

• Masters or better in Psychology or related field
• Masters or better in Social Work or related field

Licenses & Certifications

• APS Verification
• Criminal Background Check
• CPI Certification
• CPR/FA Certification
• Driver's License
• MVR Clearance
• Annual TB Clearance
• Drug & Alcohol Testing

• PST Certification
• Professional License

Skills

• Ability to stand for prolonged periods
• Ability to sit for prolonged periods
• Effective interpersonal skills
• Behavioral Health Experience

• Lived Experience
• Legal/Justice Involvement
• Bilingual (Spanish)

Behaviors

• Functional Expert: Considered a thought leader on a subject
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group

Motivations

• Goal Completion: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization