Intake Specialist

Do you love helping people and incorporating grace and dignity in the work that you do? Are you detail-oriented and thrive on precision and accuracy? Do you enjoy multi-tasking and working in a position with lots of moving parts? Then this is the position for you!

New Leaf Resources is both a Christian ministry and a professional mental health agency. We are looking for an Intake Specialist with a high degree of compassion and comfort, who is able to work in a fast-paced work environment. The position also requires a high level of initiative, professional demeanor, strong interpersonal and customer service skills, exceptional phone & computer skills, and strong organizational skills, as well as a focus on precision and accuracy with detailed data entry.

The qualified candidate must be able to work on site, five days a week, Monday through Friday, 9 a.m. – 5:30 p.m., and should be willing to cover vacations and sick days as needed.

Job Skills & Requirements:

· Critical Thinking

· Communication Skills

· Attention to Detail

· Compassion

· Patience

· Problem Solving

· Organization Skills

Essential Duties & Responsibilities:

· Welcomes and greets all clients and visitors.

· Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette.

· Helps clients in crisis by responding appropriately.

· Schedule and reschedule client appointments, notifying the therapist if the change is within 24 hours of the notification.

· Responsible for keeping the reception area and lobbies clean and organized.

· Prepare new client paperwork packets.

· Intakes new clients and updates existing client demographics by collecting detailed client information including personal and insurance information and processing it according to New Leaf procedures.

· Facilitates client flow by notifying the provider of client’s arrival, being aware of delays, and communicating with clients and therapists.

· Protects patient confidentiality by making sure Protected Health Information (PHI) is secured by not leaving PHI in plain sight and logging off the computer before leaving it unattended.

· Assist in maintaining client records in accordance with New Leaf Resources’ procedures.

· Manage incoming and outgoing mail.

· Taking and documenting payments for client services rendered.

· Verifies insurance benefits prior to client appointments.

· Maintains operations by following policies and procedures; reporting needed changes.

· Contributes to team effort by accomplishing related results as needed.

Required Knowledge, Skills and Abilities:

· Displays the ability to communicate with others effectively, listen closely and convey points clearly.

· Pays close attention to details, has an affinity for meticulous data entry and demonstrates initiative.

· Demonstrates excellent customer service skills and the ability to calm clients who may be distraught.

· Possesses the ability to adjust to constantly changing workloads

· Demonstrates the ability to use standard office equipment such as telephones, computers, copiers, fax machines and others.

· Shows proficiency with computer programs which may include Microsoft Word, Excel, PowerPoint, Outlook and others.

Education & Experience:

· High School Diploma

· Minimum of 2 years’ experience as an office receptionist or administrative assistant, preferably in a medical office setting

· Experience in TherapyNotes preferred

Work Environment:

· This position works in a climate-controlled facility. Direct and indirect contact with the clients is necessary, and the candidate should be able to walk, stand, sit and lift up to 30 pounds.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Paid time off

Healthcare setting:

• Outpatient

Medical specialties:

• Psychiatry

Schedule:

• 4 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lansing, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• This is a full-time, on-site position, working Monday through Friday. Are you able to work this schedule in an office environment?

Experience:

• Customer service: 1 year (Required)
• Computer skills: 1 year (Required)

Work Location: One location

Salary : $16 - $-1