Visitor Experience Floor Lead

JOB ADVERTISEMENT

VE FLOOR LEAD

The New Orleans Museum of Art (NOMA) is accepting applications for Visitor Experience Floor Lead. The Visitor Experience Floor Lead position is a multi-tiered position that can staff all positions in the front-line experience- front desk, museum shop, and gallery attendant. The VE Floor Lead must have the ability to use diplomacy with difficult situations should they arise. The VE Floor Lead will ensure a positive museum experience through exemplary customer services and knowledge of the museum’s mission, exhibitions, collection, programming, protocols, admissions rates, and shop merchandise.

ESSENTIAL JOB FUNCTIONS:

• Provide exceptional visitor experience through excellent interpersonal and customer service skills

• Assists with general museum reception at the front desk
• Assist in working in the Sydney & Walda Besthoff Sculpture Garden and Museum Shop
• Provides general information about the museum, exhibits and the community
• Knowledgeable in selling admission and shop items using a Point of Sale system
• Answers the telephone and fields calls to appropriate staff members
• Stays informed about upcoming programs and fundraising events, and on occasion assists with registration
• Handles membership renewals and request for updates
• Reports comments and feedback from visitors to the Visitor Experience coordinators
• Collects zip codes for visitor reporting
• Handles cash and related paper entries
• Maintains posts when assigned to observe and engage and to ensure individuals are safe.
• Identifies and reports irregularities such as fire hazards, leaking water pipes, and unsecured doors or windows and areas to be secured.
• Enforces all museum policies in a friendly manner, ensures that all visitors entering the galleries have either purchased an admission ticket or are identified as staff or special guest.
• Assist in events check-in, including organizing and communicating with people in line.

• Assist visitors with questions about community partners, transportation services and the City as whole.
• Stock supplies, visitor guides, or store merchandise as needed
• Write incident reports as needed for damages, accidents, or injury

• Perform project-based tasks as assigned by the Management

MINIMUM QUALIFICATIONS:

• High school diploma. Bachelor’s degree preferred
• Two years’ experience with customer service and interest in the visual arts and museum work

KNOWLEDGE, SKILLS AND ABILITIES:

• Ability to multitask
• Strong interpersonal skills and patience.
• Ability to represent the museum with a high level of integrity, ethics and professionalism, adhere to museum policies, and support management decisions in a positive and professional manner.
• Some interest in art and art history. Willingness to remain current on Museum exhibitions, the NOMA permanent collection and programming with the ability to respond to visitor inquiries.
• Must be able to remain calm in stressful situations and help resolve conflicts with tact and courtesy.
• Ability to work positively with colleagues, artists, the public, Board of Trustees, donors and volunteers.

• Solid interpersonal and communication skills; ability to interact with visitors of all ages, abilities, and economic, ethnic, and cultural backgrounds