South Congress Hotel Reception Concierge

Description

This position is responsible for providing superior service with all guest interactions. Specifically, a Reception Concierge will exceed the expectations of all guests in a multitude of tasks that include, but are not limited to, telephone operations, checking guests in and out, taking reservations, inventory control and concierge services.  The person having this position must possess good communication skills, and have the ability to resolve conflict and possess a thorough understanding of New Waterloo policies.  All New Waterloo employees are expected to greet all guests in close proximity and make each feel important by providing a genuine welcome. Furthermore, Reception Concierge must develop and maintain the company’s culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.  Reception Concierge must promote the company Vision in all actions and decisions and are accountable to the overall team.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES 

1. Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction.
2. Complete all shift checklist items.
3. Check in and out all hotel guests in a confident, professional and personalized manner.
4. Take hotel reservations accurately and efficiently.
5. Assist in the development and implementation of special projects.
6. Ensure immediate response is given to any and all guest comments and concerns and inform immediate supervisor of concerns and assist implementing corrective measure when necessary.
7. Maintain a positive relationship with all employees and guests.
8. Ensure all calls are answered in a courteous, professional and efficient manner.
9. Maintain an accurate log of guest calls for assistance or complaints, and ensure completion of all items.
10. Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts,
11. Maintain accuracy with all accounting and billing procedures.
12. Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability).
13. Possess fluent knowledge of local restaurants, special events, city attractions, amenities and directions.
14. Ensure open lines of communication with all departments and upper management at all times to ensure all needs of the hotel are met. 
15. Maintain a high level of cleanliness and safety in the work area.
16. Ensure that all equipment is maintained in good, safe working condition.
17. Maintain an increased awareness of safety issues throughout the property.
18. Keep abreast of safety and emergency procedures and OSHA requirements.
19. Attend relevant meetings.

Qualifications

EDUCATION & EXPEREINCE 

1. High School diploma or general education degree (GED). College Degree preferred.
2. Six (6) months related experience in hospitality or service industry.

COMPETENCIES

1. Must be able to speak, read, write and understand the primary language(s) of the workplace.
2. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
3. Ability to write routine reports and correspondence.
4. Ability to speak effectively before groups of co-workers and sister property staff.
5. Ability to create documents in Excel and Word.
6. Ability to understand other computer programs (i.e. Property Management System).
7. Ability to apply concepts of math including: addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals.

WORKING CONDITIONS

1. The noise level in the work environment is usually moderate.
2. The person in this position may have to lift up to fifty (50) pounds on a daily basis; anything over fifty (50) pounds is considered a minimum two (2) person lift.
3. The person having this position may have to sit for one (1) hour, stand and/or walk, push, kneel, bend, balance, squat, reach and stretch for eight (8) hours per day.
4. The work environment characteristics described herein are representative of those an employee typically encounters while performing the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    

South Congress Hotel is a boutique hotel located in the heart of South Congress Avenue. Locally designed, owned and operated the hotel features 83 rooms & suites, three restaurants, pool & lobby bars, coffee & juice bar, specialty retail shops, and a versatile indoor/outdoor event space.  New Waterloo is an Austin-based hospitality and development company. We design, build, and operate spaces that become part of the fabric of our community. Our projects include South Congress Hotel, Hotel Ella, La Condesa, Sway, Central Standard, Café No Sé, Mañana, Goodall's Kitchen, Il Brutto, Le Politique, La Matta, Sway Domain, Sway Westlake, and Butler Park Pitch & Putt.
 

South Congress Hotel and New Waterloo offer all our employees competitive pay, paid time off and generous benefits. New Waterloo is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 

For consideration, please submit a resume and cover letter.