Customer Care Specialist - Dental Contact Center

Responsibilities

As a Customer Care Specialist in our dental insurance contact center, you will receive inbound calls from customers related to their dental insurance plans. These calls can range from:

• Providing an effective date on an account to,
• Helping a member to understand their dental benefits

Our mission remains the same regardless of the inquiry;

• Help our customers feel more confident about their insurance plan to make better decisions
• Resolve and research problems or concerns
• Educate and inform our providers and members about the plan specifics relative to the dental product

Don’t know anything about dental products? That’s ok, we’re here to help!

You’ll receive in depth training on dental products and processes to provide the best service possible.

Training will consist of 8 weeks, Monday – Friday, 7:55 am – 4:30 pm CST. Once training has been completed, we’re looking for individuals to work any 8-hour shift between the hours of 7:25 am – 6:35 pm, Monday – Thursday and 7:25 am – 6:05 pm on Friday.

What else do you should know?

This is a high volume, fast paced call center environment – and we know that’s not for everyone.

You’ll be providing excellent service to our customers using multiple technology platforms while you answer questions, collect information and document details from your call with clients. That sounds like a lot – and it is. But we provide you the resources to effectively cross between and work simultaneously within systems such as our intranet, online documentation software and other internal tools.

Qualifications

• High school diploma or equivalent.
• 2+ years related work experience.
• Experience working within call centers, customer service and/or dental insurance experience preferred.
• Ability to learn and understand a broad range of insurance products and apply that knowledge by referencing appropriate tools and resources.
• Ability to type 40 words per minute with proficient computer skills.
• Strong analytical, organizational, problem solving, attention to detail and decision-making skills.
• Ability to meet or exceed established measurements.
• Fully proficient in upholding confidentiality.
• Will be required to pass dental terminology coursework during training.

Additional Information

Work Authorization/Sponsorship

At this time, we're not considering candidates that need any type of immigration sponsorship now or in the future or those needing work authorization for this role. (This includes, but is not limited to students on F1-OPT, F1-CPT, J-1, etc.)

Investment Code of Ethics

For Principal Global Investors positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

While our expertise spans the globe, we're bound by one common purpose: to foster a world where financial security is accessible to all. And our success depends on the unique experiences, backgrounds, and talents of our employees – individually and all of us together. Explore our core values, benefits and why we’re an exceptional place to grow your career.

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.