What are the responsibilities and job description for the Seller Service Specialist position at Newegg?
Purpose of Job
The Seller Service Specialist of Newegg works closely with Marketplace Category Managers to manage and execute all sellers. Acts as liaison between Marketplace, Customer Service and Fraud Prevention. Works with Sellers to manage, create, troubleshoot data feeds for item creation, inventory update, via our seller portal, FTP, or web services.
Currently, this is a full-time in-office position based in our headquarter in the City of Industry, CA.
Job Description
- Work closely with Marketplace Category Managers to manage and execute all sellers
- Acts as liaison between Marketplace, Customer Service and Fraud Prevention
- Works with Sellers to manage, create, troubleshoot data feeds for item creation, inventory update, via our seller portal, FTP or web services
- Assist in content auditing pre and post item creation
- Troubleshoot any Seller issues in Seller Portal
- Assist in the production of catalog output for newly created and updated categories
- Other duties as assigned
Job Requirements
- Bachelor degree in related fields preferred
- 2-5 years in supporting Marketplace seller environment or customer service
- Basic understanding of e-commerce and customer service
- Working knowledge of data feed integration is a plus
- Working knowledge of website category taxonomy a plus
- Strong understanding of Office applications
- Strong oral and written communication skills
- Ability to balance heavy workload effectively
- Detail-oriented self-starter with a positive attitude who is deadline and results-oriented
- Team player adept at working in a cross-functional environment
Language Skills
Must be able to speak, read, write, and comprehend English.
Bilingual in Chinese (Mandarin/Cantonese) is a plus.
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
Ability to commute/relocate:
- Industry, CA 91748: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: One location