Order Management Specialist

Position Title:  Order Management Specialist 
Location:          Rohnert, California
Reports to:       Senior Manager, Customer Relations

Newell Brands is a global marketer of consumer and commercial products that touch the lives of people where they live, learn, work and play. We are committed to building consumer and commercial brands that matter while leveraging the benefits of being one company: shared expertise, operating efficiencies, and a culture of innovation. 

This is a job summary which includes essential job duties of this position. More specific information regarding duties may be provided upon request.
The Order Management Specialist oversees multi-channel order entry, management, and oversight. This role effectively maintains department records related to Wholesale, Newell Brands Employee, and Professional/Courtesy orders. The incumbent assists in order entry for internal departments and retailer employees as well as special, preseason, and closeout business.  The Order Management Specialist provides support that includes mailing, sorting, filing, photocopying, posting or proofing data. The role monitors Live Chat when available, or as needed to answer consumer questions in real time. The incumbent covers Reception area duties as needed by answering phone calls, greeting visitors, and any other related duties.
The Order Management Specialist is a member of the Customer Service team at Newell Brands Technical Apparel (NBTA). NBTA is a division of Newell Brands (NYSE: NWL) and a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot® and ExOfficio®. 

Responsibilities: 
•    Checks orders for availability and accurately enters data into Order Management System.
•    Performs daily monitoring of all orders that have been entered to ensure product has been picked and will be delivered by the specified date.  Monitoring includes using the business tools available each morning to establish issues/solutions and contacting customers as needed to inform of said issues/solutions.  
•    Contacts or answers customer calls for information about product availability and/or substitutions, declined credit cards, anticipated delays, to answer additional questions or to gather information needed to process the order.  
•    Updates and prepares various reports for management using available Business Tools, if needed.  If not familiar with certain Business Tools, management will provide training to address/learn these skills to perform aforementioned job functions. 
•    Tracks missing or delayed shipments utilizing Internet connection tracking systems. 
•    Processes all Credit/Debit memo requests and issues credits and debits for the Warranty team.
•    Files copies of orders received according to stated guidelines.  
•    Performs other clerical support duties such as typing, faxing, filing, photocopying, and collating and more.
•    Covers the front reception area during breaks, time off, vacations, etc. by answering telephone calls and performing various administrative duties.  Determines purpose of callers and forwards calls to appropriate personnel or department.  Transfers calls to voicemail when individuals are not available.  Answers questions about the organization and provides callers with address, directions, and other information.  Welcomes on-site visitors, determines nature of business and announces visitors to appropriate personnel. 
•    Actively manages professional development.
 

Key Qualifications:
•    University or four-year college degree in business, marketing, or equivalent combination of education and experience
•    A minimum of 1-2 years of data entry and order entry system experience required
•    Experience in a consumer products company with responsibility for order tracking, problem resolution and customer interface preferred
•    Proficiency in all Microsoft programs, intermediate Microsoft Excel skills preferred
•    Knowledge of SAP and 10-Key operation preferred
•    Strong customer service orientation
•    Strong oral and written communication skills
•    Self-starter who brings a level of passion, enthusiasm, and focus to their day to day work 
•    Able to manage deadlines, be flexible with change, drive to timely resolution
•    Able to perform multiple complex assignments concurrently in a fast-paced environment
•    Practical knowledge of other functions such as sourcing, design, production, sales, marketing and merchandising preferred
•    Ability to manage and lead change
•    Fast, efficient, nimble. Experience working in a shifting and collaborative environment with a great deal of constructive feedback and input
•    Ability to not only lead fearlessly as a contributor, but also take direction and work with a team
•    Sense of humor and a passion for what you do
•    Team player
•    A passion for the Outdoor Industry and Travel / Adventure a plus

Newell Brands Technical Apparel (NBTA), a division of Newell Brands (NYSE: NWL), is a globally-recognized designer, developer, marketer and retailer of high-performance technical apparel and equipment with a portfolio of brands that includes Marmot® and ExOfficio®.
 

Newell Brands (NASDAQ: NWL) is a leading global consumer goods company with a strong portfolio of well-known brands, including Paper Mate, Sharpie, Dymo, EXPO, Parker, Elmers, Coleman, Marmot, Oster, Sunbeam, FoodSaver, Mr. Coffee, Graco, Baby Jogger, NUK, Calphalon, Rubbermaid, Contigo, First Alert, and Yankee Candle. For hundreds of millions of consumers, Newell Brands makes life better every day, where they live, learn, work and play. Newell Brands and its subsidiaries are Equal OpportunityEmployers and comply with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.