Dispatcher

JOB DESCRIPTION – Dispatcher

Responsibilities:

• Assigns trucks, flights, loads to the Drivers, maintain constant radio/phone contact with the team on duty
• Coordinates operations with Airport Regulators and deals with all emergency adjustments
• Physically go on the ramp when required to provide guidance to the drivers in need
• Occasionally cover for Truck Driver position when there is a need due to shortage of manpower
• Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule
• Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading
• Provides accurate and timely information to transportation supervisors / leads
• Coordinates with Meal Planners regarding irregularities and changes
• Participate in loading / unloading trucks to help drivers to deliver on time
• Maintain clean working area, maintain clean loading docks, maintain clean equipment following rules
• Comply with all safety rules and company standards
• Wear uniform & safety shoes while on duty
• Check conformity of health & safety documents & food safety documents
• Report / Communicate any malfunction to hierarchy and other teams on a daily basis
• Fill required security documents and proceed appropriate assignments, controls
• Maintain vehicles up to date & ensure necessary follow up
• Systematically process the calls by order of seniority everyday there is a shortage of manpower
• Check everyday the logbooks in each truck, twice a day, and place a new logbook every time it is needed
• Inspect everyday if logbooks are properly filled, and report any discrepancy by email to the Handling Manager & the Unit Manager OR through the Dispatch daily written report
• Assist Drivers on duty by preparing ice & beverages for the flights
• Perform other duties as assigned

PAY: $17 Per Hour

Profile:

• Previous airport/airline operational experience is mandatory
• Ability to work with exposition to radio frequencies / using radiotelephone devices
• Good decision-making ability in high pressure situations
• Strong interpersonal, communication and organization skills
• Demonstrated ability to keep and monitor records effectively
• Capable of working under pressure without close supervision
• Experience with conflict resolution and problem solving
• Good communication skills, verbal and written
• Strong Customer Service skills
• Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)
• Ability to pass all required security clearance for AVOP-DA & RAIC-Purple pass
• Ability to read in English, write in English, speak in English

• Good knowledge of HACCP (training will be provided otherwise)
• Ability to work mornings, evenings, weekends (depending on assigned shift)
• Ability to work in a fast-paced environment
• Attention to detail
• Ability to work independently and as part of a team
• Ability to stand for long periods
• Dexterity to lift and maneuver loads (45 lbs / 20 kg )
• Attendance, diligence, punctuality, reliability

M7SlRrqVUw