Operation specialist

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Complete the requisite loan file due diligence for accuracy, compliance, and adherence to all Company guidelines. Utilize superior written and oral communication to obtain any third-party documentation needed to complete required tasks.

The Team will also work in conjunction with Processing, Sales and / or NewRez approved vendors to ensure all loans in assigned Processing pipelines are facilitated through the loan manufacturing process.

Our Borrower experience is paramount to NewRez.

Principal Duties

• Maintain daily workflow prioritization & perform the due diligence to ensure assigned loan activities have been completed in a quality, timely and an overly efficient manner.
• Communicate with all 3rd parties involved in the loan process.
• Work closely with our internal departments : Underwriting, Secondary, Closing & Post-Closing
• Ability to communicate clearly with all customers.
• Utilize NewRez reporting platform to manage & perform pipeline related task activities.
• Ensure all files are completed in accordance with established Service Level Agreement(s)

Education and Experience Requirements

• Bachelor's Degree required.
• 0-2 years professional experience
• DTC Mortgage Operations Specialist centralized on site in Fort Washington, PA Office

Knowledge, Skill, and Ability Requirements

• Ability to work and thrive in a fast-paced environment.
• Able to handle multiple tasks and meet deadlines.
• Detail oriented
• Excellent written and verbal communication skills
• Must work well in a team environment.
• Proficient with MS Office

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Company Perks :

• 15 Paid Time Off (PTO) days and 18 after 1st anniversary!
• 9 Paid Holidays
• Casual Workplace
• Employee Engagement Activities

Company Benefits :

• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX Vision Life, Disability Insurance 401(k) Plan with company match! Employee Assistance Plan
• Performance-based Incentives
• Pet Insurance
• Advancement Opportunities

Newrez NOW :

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program : We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program : Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Last updated : 2024-05-17