Wholesale Operations Manager

Join our winning team!

Success is a partnership. With over 3,000 employees, 4 million customers and $700 billion in loans under management, our results depend on our ability to deliver a satisfying and rewarding work environment that will empower you to deliver a first-class customer experience. NewRez is growing and we want you to be part of that to growth. Founded in 2008, NewRez is part of New Residential Investment Corp., a $2.5 billion REIT with a diversified portfolio and a proven track record of performance and returns.

With this scale, and the desire to expand further, you’ll be joining a winning team with a strong future and put yourself on the right track for exceptional career growth. NewRez provides everything you need to succeed and satisfy clients’ expectations: a broad array of mortgage products for every need, excellent pricing, advanced technology, rock-solid operations teams and a firm commitment to the health, vibrancy and sustainability of the communities we serve.

We believe the lending business isn't about financial transactions. It's about people. At NewRez, we invest in you and take a personal interest in your success. You’ll be supported by leaders and teammates who have your welfare in mind. From ongoing training, mentoring and coaching to maintaining an effective work/life balance, you and your teammates have the key ingredients for a happy, healthy and productive career. We’re proud to have been voted one of the Best Mortgage Companies to Work For by Mortgage Executive magazine and of our A+ Rating by the Better Business Bureau.

Primary Function

The Wholesale Operations Manager manages the daily activities of the Account Management Team as well as Production Support, Jr. Account Manager Activities and Closing Coordination.  This will include the oversight of several Teams within the Channel.

Principal Duties

• Develops, implements and monitors task responsibilities to influence improved workflows
• Ensures proficiency throughout the entire loan manufacturing process
• Diligent focus on enhancement of the overall consumer experience
• Oversight on recruiting and the training platform for all new mangers/employees
• Align capacity model with current and forecasted volume projections
• Establishes Service Level Agreements to be administered by all Teams
• Manages all expenses associated with the operation to ensure an industry leading Cost to Fulfill
• Uses Key Performance indicators to manage production, efficiency and quality
• Assists in goal setting
• Resolves problems, complaints, and/or inquiries resulting from Team personnel
• Directly involved in staffing, performance appraisals, promotions and terminations
• Performs related duties as assigned by supervisor

Education and Experience Requirements  

• Bachelor’s degree required
• (7+) years of Processing experience, (5+) years of supervisory experience

Knowledge, Skill and Ability Requirements  

• Excellent written and verbal communication skills
• Proficient with MS Office
• Ability to work and thrive in a fast-paced environment
• Must work well with people
• Detail oriented
• Requires excellent verbal and written communication skills
• Requires organization and the ability to manage multiple tasks
• Support west coast hours 8:30 AM - 7PM