Intake Advocate - Bilingual

Position Summary

The NEWS Intake Advocate addresses specific needs of survivors of domestic and sexual assault seeking support. The Intake Advocate’s primary functions are to address emergency needs and safety, provide crisis intervention, and ensure proper referrals to services within NEWS and to other partner agencies in the community.

Primary Duties

· First point of contact for new clients, must greet with professionalism, equity and sensitivity.

· Provide initial assessment and screener for in and out of agency referrals around safety and immediate needs that may include; filing police reports, protective orders, financial assistance for food, shelter transportation, security cameras, prepaid phones, etc.

· Assist clients in finding therapy using their own insurance, and process requests to receive assistance with co-pays and therapy fees.

· Maintain program records and statistics and collect data for monthly reports.

· Provide transportation and mobile advocacy, or respond to law enforcement requests for an advocate, as needed.

· Ability to work well with people from diverse social-economic, ethnic & cultural backgrounds.

· Ability to maintain strict adherence to confidentiality.

· Display calm demeanor and good judgment in an environment charged with emotion and stress.

· Ability to be flexible and help other departments as needed and time allows.

· Attend all necessary agency meetings and attend NEWS events as needed.

· Prepare monthly and quarterly reports as requested.

Education, Experience & Language Skills

Education in psychology, social work, counseling or family studies, or experience working with vulnerable and/ or traumatized populations. Nonprofit experience a plus. Ability to communicate clearly in writing, orally in English and in Spanish, with strong organizational skills. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from supervisors, peers, donors, board, general public, etc.

Computer Skills, Certificates, Licenses, & Registrations

Proven ability to work with a variety of programs including Word, Excel, Client Database, etc. Domestic Violence and Sexual Assault Counselor Certificate (or attain after hire). Valid California Driver’s License required and current vehicle registration. Other mandatory certifications as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions. Employee is required to talk and hear, and use hands and fingers to operate a computer and telephone keyboard. Employee may be required to help move small items less than 45 lbs.

Work Environment

NEWS’ mission is to provide a nurturing refuge for women and children suffering from domestic violence, and/or sexual abuse. It is our belief that in order to promote respect within the lives of those we serve, we must first start by respecting and honoring those we work with here at NEWS.

Equal Employment Opportunity

NEWS is an equal opportunity employer. Federal and State laws and the Agency’s policy prohibit employment discrimination against applicants for employment and employees on the basis of age, ancestry, sex/gender (including gender identity,) pregnancy, childbirth and related medical conditions, marital status, registered domestic partner status, medical condition related to cancer or genetic characteristic, national origin, physical or mental disability, race, religion, sexual orientation or veterans’ status. Discrimination is also prohibited on the basis of a perception that a person has any of the above characteristics.

Intent of Job Description

This description is intended to indicate the kinds of work duties that will be required in this position. It is not intended to limit, or in any way modify, the rights of any supervisor to assign, direct, and contract work of staff under his/her supervision. The use of a particular illustration describing duties shall not be held to exclude other duties, not mentioned, that are of a familiar level or difficulty.

Job Type: Full-time

Pay: $48,880.00 - $57,200.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Language:

• Spanish (Required)

License/Certification:

• California Driver License (Required)

Work Location: In person

Salary : $48,880 - $57,200