Calibration Service Lead

Who we are:

NEXA | EAM, a Transcat company, founded in 2015 in Ireland, began with just one client and one employee. Today, we are a trusted advisor to leading companies in the Life Sciences industry around the world with a growing team of over 100 employees. Our team of understanding, talented professionals create value for leading Life Sciences companies by focusing on the delivery of Asset Management solutions to enable world-class production. Our commitment to achieving excellence helps our clients accelerate the delivery of life-changing products to the market. We achieve this through our people, who are always our highest priority. Are you ready to join a growing team that values your contributions, development, and wellness?

Here’s what you’ll get:

• Work Life Balance.
• Never a dull moment! - Exposure to diverse projects with collaborative teams.
• A work environment that is both rewarding and challenging.
• Successful training program to acclimate you in your new role & continued learning, including tuition reimbursement and weekly dedicated time towards development.
• Competitive Full-Time Benefits including Paid Time Off, Health, Retirement, Education & more!
• In-person and virtual social gatherings and events.

NEXA |EAM is searching for:

A full-time Calibration Service Lead to support our North American Operations team. This is a hybrid position that will require onsite work and up to 50% travel. You will report directly to the NEXA North America Operations Manager.

About the job:

• Lead and manage all Engineers and Associate Service Leads in your service track and foster a positive and collaborative work environment.
• Provide regular coaching and mentorship to direct reports to enhance their productivity and professional development.
• Design, implement, and deliver effective training programs aligned with organizational goals and NEXA’s Role Overview Document.
• Lead a Community of Practice for your service track, fostering knowledge sharing and collaboration among team members.
• Partner closely with the Projects Service Lead to coordinate resources and project support across all NEXA’s North American client locations.
• Proactively identify ways to improve your service track’s standard of work and drive process improvement initiatives.
• Represent NEXA at conferences and industry events as an expert in your field.
• Produce well-written white papers that contribute to the company's knowledge base and can be published to showcase the company's thought leadership and technical capabilities.
• Execute Exploratory Phase Evaluations (EPE’s) autonomously, demonstrating technical competency in your service track.
• Oversee financial management for your service track, encompassing strategic budget planning, vigilant expense monitoring, and the maintenance of targeted gross profit margins.
• Serve as the Technical Subject Matter Expert (SME) during business development and client business review meetings to drive increased sales and client retention.
• Support with the creation of precise cost estimates and quotes, leveraging your technical proficiency and project expertise.

EEOC

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.

• Bachelor's Degree in a STEM field. Masters preferred.
• 10 years’ experience in your service track.
• Proven track record in leading and managing teams to success. Leadership Certification preferred.
• Life Science experience preferred but not required.
• Highly Proficient in MS Office platforms, particularly MS Excel, Word, and PowerPoint.
• Hands-on experience in business intelligence tools, particularly as it relates to CMMS. Certification preferred.
• Excellent communication skills, written, verbal and presentation, and interpersonal skills.
• Skilled at building relationships and influencing stakeholders at all levels of an organization.
• Skilled at articulating and presenting compelling value propositions to clients.

You will be a match if you are:

• Understanding of your client’s and colleague’s needs.
• Willing to communicate with transparency & honesty.
• Attentive to detail and believe passionately in “Right First Time.”
• Proactive in everything you do.
• An advocate of continuous improvement, which is vital to continued success.
• Adaptable and flexible to meet client and project needs.

If this sounds like you, apply today!

EEOC

Transcat is an equal opportunity employer and prohibits discrimination on the basis of any protected status. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, domestic violence victim status, gender identity, genetic predisposition or carrier status, marital status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a protected veteran or as a member of any other protected group or activity.

We will make reasonable accommodations for personal with disabilities to enable them to perform the essential functions of this position unless to do so poses an undue hardship on the organization or a direct threat to health or safety reasonably accommodate individuals to perform the essential functions of this position.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• What is your desired salary range?
• How many years of Calibration experience do you have?
• How many years of Project Management experience do you currently have?
• How many years of Team Management experience do you have?
• How many years of experience do you have working with Microsoft Office platforms?
• How many years of Life Sciences experience do you have?
• Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?
• If invited to a phone screen, what is your availability for a 30-minute call?

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Doylestown, PA 18901