What are the responsibilities and job description for the Help Desk Technician position at Nexien Inc.?
Qualifications:
• 2-year degree or better or equivalent work experience with HS degree or military experience
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• 5 years of related experience
• Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
• High system admin qualification and capability is required
• Knowledge of Windows OS and Mac in enterprise environment
• Understanding of PC technology (MS office, Internet, Windows)
• Project Management Fundamentals
Responsibilities:
• Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines
• Install new hardware and software upgrades requested from users
• Analyze and solve technical problems by using problem-solving skills
• Conduct analysis and troubleshooting via telephone, email and using remote assistance
• Resolve technical problems with computing equipment and software
• Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software
• Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
• Provide support if there are issues on the server & network
• Create and update Microsoft-based OS Image and Apple OS X for internal usage
• Create and update PE bootable Windows disc for deployment purpose
• Provide technical support for IT services in conference rooms
• Assist employees in company events, such as exhibits
• Install and perform maintenance on a proprietary system
• May be asked to lead Projects and/or technology evaluations and make recommendations to the Management team
