What are the responsibilities and job description for the Front Desk Supervisor position at NFC Amenity Management?
Front Desk Supervisor
Responsibilities
- Oversee all front desk operations ensuring the client is satisfied with their amenity offering.
- Provide exceptional Customer Service by exceeding client's expectations and needs.
- Supervise team members' performance by providing mentoring where necessary.
- Ensures the "5 Diamond Experience" by maintaining the standards set in the NFC Amenity Management Mission Statement.
- Contributes to team effort by accomplishing related results as needed.
- Complete new hire paperwork, payroll, and scheduling in a timely manner.
- Train team members by completing orientation, direction, and constant feedback.
- Complete team member evaluations as required.
- Complete daily inspections using cleaning checklists to ensure cleanliness.
- Welcome and acknowledge all guests according to NFC approved terminology.
- Maintaining ownership of the process of resolving resident and guest complaints.
- Interact with all residents, showing genuine appreciation.
- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
- Monitoring and securing the lobby.
- Complete requests for services, such as but not limited to dry-cleaning pick-up and drop-off, pet walking, housekeeping, grocery delivery, etc.
- Facilitating contractor check-ins and check-outs and cultivate relationships with the company's preferred vendors.
- Follow all company policies and procedures, including the company grooming standards.
- Display a positive and enthusiastic attitude by being a team-player.
Qualifications
- 2-3 years of customer service experience, ideally in concierge/hospitality field
- Pleasant, positive and professional demeanor, no visible tattoos, and men must be clean shaven (no facial hair)
- Experience working with demanding clientele
- Excellent communication skills- both oral and written
- Strong Multi-tasking skills a must
- Strong ability to assess a situation, show good judgment, and resolve conflicts
- Attentive to details with excellent follow-through skills
- A "people pleaser" at heart
- Display a desire to exceed expectations with every interaction
- Flexible and organized
- Able to work under pressure
- Dependable and detail-oriented
- Basic knowledge and experience with Microsoft office products and the internet
- Must be able to stand for long periods of time
- Proactive and productive
- Strong customer service skills
- Initiates innovative ways to bring value to the community
- Outstanding interpersonal skills
- Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with the needs of the property
- A strong desire to succeed and advance
Compensation
- Paid Time Off
- Contribution by Company for health benefits
Company Profile
NFC Amenity Management, is one the nation's largest amenity management firms, operates more than 220 facilities nationwide with locations in luxury residential communities, resort/hotels, and corporate wellness facilities. We are committed to ensuring exceptional experiences for our clients while providing an exciting, challenging, and fun environment for our team members. Our record of success comes not from our experience and longevity in the industry but from the over 2800 employees delivering the highest standards and commitment to every project we undertake. Simply put, we are...Giving the best of ourselves to our clients every day! We have some of the best training and development for those employees willing to excel in the areas outlined below. An aggressive growth plan allows for upward mobility for those ready for an exciting and rewarding career with us.
Job Type: Full-time
Salary: $38,500 - 40,000/year to start
Required experience:
- Customer Service/Hospitality Management: 2 years
Job Type: Full-time
Required experience: Min. 2 years experience as a supervisor in a customer service environment.
Job Type: Full-time
Pay: $38,500.00 - $40,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Evenings as needed
- Monday to Friday
- Nights as needed
- Weekends as needed
Work setting:
- In-person
Ability to commute/relocate:
- Raleigh, NC: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Ability to cover shifts on short notice
Experience:
- Supervisor in Customer service: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
Salary : $38,500 - $40,000
