What are the responsibilities and job description for the Associate NOC Engineer position at NFF Inc?
About NFF
Networking for Future, Inc. (NFF) is a Washington, DC based company offering a performance-focused approach to delivering transformational IT business solutions. We take pride in keeping users productive and engaged by providing business and IT teams with the solutions they need to improve their performance in a dynamic, connected world.
NFF is the only Cisco Gold Partner headquartered in the District of Columbia with Advanced Specializations in all major IT disciplines. In addition to Cisco, NFF holds key strategic partnerships with VMware, NetApp, Microsoft, Riverbed, Splunk and many System Integrators. NFF is an ISO 9001:2015 certified company and has been ranked in Inc. Magazine's 500/5000 Fastest Growing Companies list since 2007.
We offer expert solutions relevant to: Network Infrastructures, Data Center & Cloud, Network & Endpoint Security, Application Assurance, Collaboration & Mobility and Staff Augmentation.
About this Position / Responsibilities
- Provide complete, 1st-level NOC support of network and IT systems technologies as part of NFF’s managed services practice.
- Monitor and respond to network and system hardware and software alerts.
- Perform client specific actions, such as running scripts or commands on client-based systems and recording the output results to aid in issue diagnosis.
- Interface with clients and vendor support to ensure proper escalation during outages or periods of degraded performance.
- Troubleshoot network and system outage or performance issues.
- Analyze network traffic to provide incident triage and/or root cause identification Utilize software and hardware tools to identify and diagnoses network and system faults and degraded performance.
- Interface with managed services clients for communication of alerts, issue impact, and ongoing status of active incidents.
- Utilize NFF and/or client specific ticketing tools for incident management, tracking and close out.
- Assist with internal IT projects and support needs as part of Corporate Engineering Team.
Qualifications
Required
- Hands on experience with either Windows or Linux System Administration
- Ability to work with customers to gather, analyze and validate reported network, system or application issues
- Excellent written and oral communication skills and proven ability to collaborate effectively with technical and non-technical staff
- Demonstrated experience in providing excellent customer service
- Proficiency in Microsoft Office Suite products (Word, Excel, etc.)
- Dedicated remote work/office environment, free of interruptions and distractions that would affect work performance. In addition, background noise should be at a minimum and not interfere with customer, peer, or partner conference calls. The designated workplace must be in a safe, healthy, professional, and secure manner free of recognized hazards.
Preferred
- Associate level knowledge of Cisco enterprise solutions resulting from previous operational support or implementation experience in enterprise networks.
- Familiarity with network monitoring protocols and methods (SNMP, Syslog, NetFlow, etc.)
- Bachelor’s or associate degree in computer science, engineering, or other technical discipline.
- Expirience with Cyber Security tools & platform at an enterprise level.
- Microsoft Active Directory configuration and integration experience.
- Microsoft O365 Administration and Support
- Microsoft InTune Administration and Support
- Linux, PowerShell, Python, Ansible, Expect and other scripting and automation techniques
- Technical Certifications in software development or any of the following vendors:
- Microsoft
- Cisco
- NetApp
- Riverbed
- Splunk
- VMware
Team Values
- Deliver Excellent Customer Service by Putting yourself in the Customer’s Shoes.
- Become Essential to your Peers and Customers by Providing Value in every action.
- Outperform yourself and others through a commitment to Constant Improvement.
- Take the Lead by presenting solutions, owning and then resolving issues.
- Set expectations by Calling your Shot and then see them through.
NFF Disclosures
NFF offers a competitive salary, comprehensive benefits and flexible paid time off options, for eligible employees:
- Medical, Dental and Vision, Health Savings Account, Flexible Spending Account
- STD, LTD, Supplemental life insurance and ADD&D
- Comprehensive 401k plan
- Paid Time Off
NFF is an Equal Opportunity Employer.
