Client Support Specialist

Who We Are

We’re NFP, a five-time Best Places to Work award winner in Business Insurance for 2017, 2018, 2019, 2020 and 2021. We are also recognized as an Elite 2018 Agency award winner named as a Top Employee Benefits Firm. We are a leading Insurance Broker and Consultant that provides Employee Benefits, Property & Casualty, and Retirement and Individual Private Client solutions to help our clients reach and realize their goals because we believe business is personal. Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300 nationwide offices and 17 international locations. To learn more, please visit: https://www.nfp.com/

Essential Functions & Responsibilities:

• Provide prompt, diligent, and courteous customer service to clients, employees and internal personnel
• Answer membership and billing inquiries from employer groups and employees
• Explain benefit details to employees using clear, concise communication skills
• Document all written and verbal conversations in our agency management system
• Facilitate resolution of membership and billing issues by acting as a liaison between employer group and insurance carriers
• Ability to learn, understand and navigate our internal eligibility and billing system
• Remain current and knowledgeable on all aspects of benefits services offered.

Candidate Characteristics:

• Identify problems and develop resourceful solutions
• In-depth insurance product knowledge
• Ability to handle multiple tasks
• Ability to work in a fast paced, ever-changing environment
• Must possess the ability to work well in a team environment
• Must exercise good judgement and decision-making skills

Candidate will have:

• 2 years Employee Benefits experience required
• Life Accident & Health desired
• Prior billing and enrollment portal experience a plus
• Demonstrated competency in the use of Microsoft Office Suite; specifically, word and excel
• Strong oral and written communication skills
• Strong attention to detail
• Strong organizational and time management skills
• Ability to work within multiple systems

What We Offer

NFP is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.

NFP and You... Better. Together.

NFP is an inclusive Equal Employment Opportunity employer.