Developer Advocate 🥑

🥑

Description

Are you a developer passionate about technology? Do you love to connect with and help peers? Would you like to foster and activate a rich and diverse developer community? If you said yes, yes, and heck yeah! we are looking for you :).

The ngrok Developer Relations team is looking for a highly skilled Developer Advocate with a strong engineering and marketing background to be our ambassador, build and nurture great relationships with the developer community, and create helpful content that sticks.

Responsibilities:

As a developer advocate, you're responsible for:

• Connecting ngrok to the developer community, making ngrok a great solution for developers
• Monitoring and helping developers where they are — our Slack community and places like Hacker News and Stack Overflow,
• Partnering with Product Marketing to produce content — blogs, videos, and talks — that sticks, promote our brand, and grows a community of raving fans
• Partnering with product and engineering to bring community feedback and improve our service
• Working with several teams to improve our tools for the practitioner. Working to automate key processes and workflows with our Developer Advocates
• Proactively improve our product with ideas and code

Don’t worry, you're not alone: You’ll work closely with the Product Marketing, Product Management, Support, and Engineering teams to accomplish the mission.

What success looks like:

Success in this role increases the ngrok awareness and admiration in the developer community. Because of you, developers are excited about using, writing, talking about, and recommending ngrok to their peers and companies. 

Success also means we can measure the success of our developer advocacy on key performance indicators including community engagement, contributions to the product, and increased product awareness and brand admiration. This role will detect, monitor, shape, and support trends within the developer community to highlight and celebrate successful teams, projects, and efforts.

Requirements

• 2 years of experience in an engineering role
• Excellent coding skills in Go, Python, JavaScript, or a similar language
• Experience working in Developer Relations
• Knowledge of developer communities, their needs, and how to build out a network of people within the community
• Strong communicator and advocate for developers
• Active online presence within one more developer communities
• Strong written and verbal communication skills
• Strong public speaking skills
• Published technical articles, guides, tutorials, videos, or talks - please send samples
• Love for process automation and metrics to inform your decisions
• Experience and a proven track record of successfully working as part of a flexible, remote team
• Based in North America

If your experience is close but doesn’t fulfill all requirements, please apply. ngrok is on a mission to build a special company. To achieve our goal, we are focused on hiring people with different backgrounds, perspectives, and experiences.

Bonus Points

• Active contributor to open source projects, standardization working groups, or tech communities
• Experience as a support engineer
• Experience managing developer communities
• Experience with digital marketing concepts and tooling around SEO, social media, and community management

Benefits

Compensation for this role depends on level, but we provide a competitive mix of salary and equity.

We provide a 401(k) with a 100% match up to 3% of your salary and a 50% match up to another 2%.

We provide healthcare, dental, and vision with premiums fully covered on the base plan for employees. Half of premiums are covered for dependents.

We offer unlimited PTO and a culture in which the overwhelming majority of employees take more than four weeks. Your manager is also on the hook for encouraging you to do the same.

About ngrok Inc.

ngrok builds your network defined edge: bring auth, resiliency, and policy to any web service. This involves a lot of hard problems around networking (surprise, right?), reliability, and performance. We build tools for engineers in nearly every Fortune 500 company and are rapidly expanding our offerings targeted at production workloads and use cases.

Our company recruits individuals with a passion for building developer first tooling and a generative organization. We look for systems thinking, thoughtfulness, and a bias for getting things done. This requires building an inclusive org that sets each individual up to be their best self.