E-Commerce Operations Manager

Operations Manager 4 (Sr. Manager)
Ridgefield Park, NJ (Hybrid - On site Mon-Thur and Friday remote)
12 Months Contract
Pay rate 40 to 45/hr

Summary:

The main function of an operations manager is ensuring that the different departments in the company follow through with the plans and devises he/she makes for the business's success.

Responsibilities:

Direct the activities of the various departments in the company and is concerned with pricing, sales, production and distribution of the company's products.

Responsible for managing the employees, creating their work schedules and distributing their duties.

Determine employment requirements as well as interviews and hires prospective employees.

An operations manager also trains the newly hired employees.

Manage all the activities that are associated with the production of the products the company offers.

Responsible for managing the performance of the employees such as sales promotions, coordinating with different division leads, planning the layout and design of the store, and setting the prices and credit terms, as well as identifies goods and services to be sold.

Supervise the remodeling of current the amenities and represent the company during client meetings and negotiations.

Handle problems in a calm and collected manner, even when under pressure.

Skills:

Microsoft office, Word, Excel
Excellent organization and mathematical skills
Familiarity with Windows-based computer programs a must

Education/Experience:
Bachelor's Degree in business or related field
Experience with payroll processing and wage attachment
8-10 years of Experience

Key responsibilities/requirements:

Job Responsibilities:

Review and create documents and materials to monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.

Preform day to day tasks to support business operations of eCommerce Fulfillment and collaboration with teams to ensure processes are being followed.

Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution.

Work with Logistics on filing claims against 3PLs and shipping partners.

Utilize surveys to analyze and drive improvements based on qualitative feedback.

Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business.

Support day to day business operations of eCommerce reviewing orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on Samsung.com.

Develop and maintain constructive and cooperative working relationships with all stakeholders.

Skills:

Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.

Ability to navigate the Samsung organization to gather information, elicit feedback, and engage other teams for collaboration.

Strong analytical and problem solving skills.

Excellent communication skills (verbal and written)

Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.

Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.

Education/Experience:

Bachelor’s degree required

Experience with eCommerce, Retail, or Consumer Electronics businesses

2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations

Top skills:

Operations Management
eCommerce Fulfillment
Critical Thinking

Job Type: Temporary

Pay: $40.00 - $45.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Vision insurance

Schedule:

• Day shift

Application Question(s):

• Best time and number to reach you over calls
• How many years experience in fulfillment and direct to consumer eCommerce business operations.

Work Location: In person

Salary : $40 - $45