What are the responsibilities and job description for the Director Cloud services position at NICE?
NICE Actimize is comprised of talented, creative and dedicated individuals with a passion for delivering innovative solutions to the market. At NICE Actimize, we recognize that every employee’s contributions are integral to our company’s growth and success. To find and acquire the best and brightest talent around the globe, we offer a challenging work environment, competitive compensation and benefits, and rewarding career opportunities. Come share, grow and learn with us – you’ll be challenged, you’ll have fun and you’ll be part of a fast growing, highly respected organization.
NICE Actimize is currently seeking an experienced Director, Analytics Services to join our dynamic and growing Professional Services team.
Responsibilities
- Head NICE Actimize’s Global Analytics organization
- Develop and lead the global Analytics management team
- Continuous refinement of NICE Actimize’s Analytics delivery processes to provide maximum business value to our customers
- Ensure consistent high-quality Analytics deliverables
- Manage Analytics recruiting, onboarding, training, and ongoing skillset development methodology
- Collaborate with internal stakeholders and manage external partners and vendor resources
- Oversee and manage resource assignment on projects using effective resource allocation methods
- Serve as the first level of escalation for the Analytics Managers
- Work with the regional service delivery teams (PMs and Directors) to achieve early alignment in preparation for delivery
- Consult with clients on NICE Actimize Analytics best practices and provide domain expertise.
- Demonstrate a high level of ownership of services opportunities
- Building and maintaining solid client relationships with technology and business leadership
- Support Sales organization with Actimize Analytics expertise
- Work with Pre-sales specialists and Sales Managers to understand scope, and recommend most favorable positioning of services
Qualifications
- Financial services experience (banking, brokerage or insurance) - A MUST
- Knowledge of brokerage / deal surveillance, anti-money laundering (AML) and/or fraud prevention – A MUST
- Knowledge and Experience of Analytics services including (but not limited to) score cards, machine learning, etc… – A MUST
- External Consulting or Professional Services experience as a vendor Implementing Services – A MUST
- At least 7 years’ experience in consulting to Financial institutions a MUST
- Ability to lead and manage multiple Analytics teams
- Excellent client relationship skills
- Ability to thrive in a time sensitive, high energy, demanding environment balancing internal and external demands
- Strong leadership capability, able to manage and mentor people effectively
- Technical Background is preferable
- Understands SDLC and the deliverables required to be produced by the Analytics team
- Experience in data intensive system implementation
- Familiarity and knowledge of the regulatory environment
- MBA preferred
NICE Actimize is offering a competitive base salary, bonus and a full benefit package. Benefits include: medical, dental, 401K, vision, Life, STD, LTD, and a Flexible spending account.
Actimize Inc. is an Equal Opportunity Employer and does not discriminate on the basis of age, gender, race, color, religion, creed, national origin, sexual orientation, marital status, disability, disabled veteran status or Vietnam era veteran status, or other legally protected categories.