Project Manager (Services)

• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders.
• Create and manage project plans including scrum meetings according to Agile Development methodologies when applicable.
• Create cost/benefit analyses in support of corporate projects, while providing methods for management to assess the financial impact of a decision to the bottom line.
• Work with business units to define and document project scope, requirements, timelines, expectations
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with project stakeholders including executives on an ongoing basis.
• Manage project priority conflicts and report any issues affecting overall project delivery.
• Work as a key interface point for business stakeholders, project submitters, and the development team to identify, discuss, and resolve any issues related to functional system delivery.
• Communicate project status to stake holders and executives.
• Manage and resolve potential conflicts with other units to management for evaluation.
• Identify and manage project dependencies and critical path.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
• Determine the frequency and content and deliver status reports from the project team, analyze results, and troubleshoot problem areas.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
• Define project success criteria and disseminate them to involved parties throughout project life cycle.
• Learn NICE inContact's products and teams to allow for easier understanding in the projects managed.
• Communicate in an effective and professional way with customers in and outside of NICE inContact including executives
• Develop processes and procedures for reporting to management the results of implemented projects for evaluation.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to bring complex project to successful completion through political sensitivity.
• Adept at conducting research into project-related issues and products.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Identify and analyze risks, devise and implement mitigation method
• Facilitate large groups to ensure relevant input and successful conflict management
• Work with multiple vendors
• Competency
  • Manage large complex projects
  • Multiple work stream
  • Multiple systems
  • Multiple cross functional teams, stakeholders and business units
  • Ability to perform BA tasks and analysis

• ​Bachelor's Degree in Business Management or related field or equivalent work experience required.
• MBA strongly encouraged; PMP - PMI - ACP certified
• 6-9 years direct work experience in project management, including all aspects of process development and execution
• Demonstrated written and oral communication skills.
• Strong interpersonal skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.
• Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.
• Ability to motivate others for project execution
• Excellent conflict management skills and ability to anticipate conflict amongst team members​