What are the responsibilities and job description for the Shift Lead position at NICK MIKE BAR AND GRILL?
Nick & Mike Bar and Grill is seeking a dynamic and experienced Shift Lead to join our team. As a Shift Lead, you will play a crucial role in ensuring the smooth operation of our establishment during your assigned shifts. Your responsibilities will encompass providing guidance to team members, managing schedules, addressing customer and employee concerns, and maintaining a positive work environment.
Responsibilities:
1. Provide Direction and Feedback:
- Guide and motivate team members during shifts.
- Offer constructive feedback to enhance performance.
2. Schedule Management:
- Create and manage employee schedules.
- Assign duties effectively to optimize productivity.
3. Time-Off and Absence Management:
- Handle time-off requests and manage last-minute absences.
- Implement contingency plans to ensure smooth operations.
4. Training and Coaching:
- Train and coach new employees on company policies and procedures.
- Foster a culture of continuous learning.
5. Equipment Inspection:
- Regularly inspect equipment and report maintenance needs to management.
- Ensure all equipment is in proper working condition.
6. Cash Handling:
- Check cash drawers and reconcile transactions.
- Prepare bank deposits accurately.
7. Health and Safety Compliance:
- Enforce health and safety standards.
- Address and rectify any safety concerns promptly.
8. Conflict Resolution:
- Address customer and employee complaints with professionalism.
- Resolve conflicts between team members effectively.
9. Positive Work Environment:
- Foster and maintain a positive and collaborative work environment.
- Encourage teamwork and camaraderie among staff.
Requirements and Skills:
1. Proven Experience:
- Demonstrated experience as a Shift Leader or in a relevant managerial role.
2. Industry Knowledge:
- Understanding of the bar and grill industry and relevant health and safety regulations.
3. Commitment to Service:
- Dedicated to delivering excellent customer service.
4. Team Collaboration:
- Ability to work well within a team and lead by example.
5. Leadership Skills:
- Strong leadership skills with the ability to make decisions quickly.
6. Problem-Solving Aptitude:
- Excellent problem-solving skills to address challenges effectively.
7. Physical Stamina:
- Ability to stand for extended periods.
Join our team at Nick & Mike Bar and Grill and contribute to creating memorable experiences for our customers while fostering a positive and efficient work environment. Apply now to be a part of our dedicated team!