Manager, Retailer Vertical

Job Description

About the Retail Intelligence Team
At NielsenIQ, the Retail Intelligence team simplifies and streamlines collaboration between retailers and suppliers by providing a joint set of tools through a shared platform. The team uses diverse data sources, visualizations and tools to provide clear and actionable analysis for our clients. Keeping our clients’ perspectives top of mind, the team delivers mutual growth through quick, accurate and consistent insights. Critical to the success of this role is maintaining a client service orientation, achieved through effective management of day-to-day client interactions as well as reporting of assigned research projects. 

About the Role
The Manager, Retail Vertical, is part of a dynamic team and ideal for someone with the passion to succeed in a rapidly evolving environment.

Responsibilities

1) Client Servicing

• Maintain accurate, complete and up-to-date business profiles of different stakeholders within assigned clients. Share these profiles periodically to senior management
• Undertake sales activities in partnership with senior staff through preparation and delivery of proposals and credentials
• Ensure client service standards are implemented and enhanced to match continually evolving client expectations
• Drive client satisfaction by providing actionable insights and recommendations appropriate and relevant to the client
• Identify and recommend enhancements and value added solutions that answer clients’ needs
• Expand NielsenIQ’s scope of influence across a wider range and through deeper involvement in clients’ business requirements
• Ensure timely and precise reporting that meet clients’ specifications as well internal quality standards. 
• Work closely with Customer Success team to achieve accuracy and consistency of deliverables.

2) Financial Management

• Achieve revenue, profitability, quality targets as assigned and according to budget
• Contribute to overall team plan by generating revenue and/or cost-savings

3) Organizational Management and Development

• Work across functional business units to support organizational initiatives and business needs
• Promote inter-departmental communications and teamwork
• Maintain up-to-date knowledge on industry trends, internal software and value added solutions

About You
Are you interested to understand why shoppers are loyal to a brand? Do you want to support retailers to measure its products’ success? Do you like working in a dynamic and fast-paced team? Curiosity drives your interest into what moves the grocery retail market. A calm and cool individual, able to consistently deliver accurate work under pressure and tight deadlines. A team player, with the ability to collaborate with peers, and contribute to the overall organization. 

Qualifications

• University graduate with minimum 5 years working experience
• Experience in FMCG retail industry is highly preferred and other professions are welcome
• Excellent negotiation and project management skills
• Strong analytical and presentation skills
• A good team player who can work independently with internal and external clients
• Assertive, detail-minded, innovative and strive for excellence
• Excellent Verbal and Written Communication in English.

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit www.niq.com.

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.