Coffee Manager

SUMMARY

The Niemann Harvest Market Coffee Manager will lead department operations including but not limited to maximizing gross margins, ensuring sales production, controlling inventory and expenses. The Coffee Manager implements the weekly merchandising plan creating a positive experience for customers and providing the store with a profitable outcome. The Coffee Manager develops and maintains our Vendors, Makers and Producers relationships and works with other departments with cross merchandising. The Coffee Manager will assist the Store Director in creating a positive store atmosphere for customers and a positive working environment for Associates while fostering the Niemann Harvest Market culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior guest service and ensure absolute customer satisfaction
• Learns and uses the three E’s: Engagement, Educate, Empowerment
• Analyze and measure business trends; develop and implement plans to maximize sales and meet or exceed goals and objectives
• Quality assurance checks in all areas of the department
• Responsible for receiving, invoicing, pricing, shrink control, and inventory of Coffee Department
• Ensures compliance with all laws, policies and procedures through regular store management and staff meetings, store walk through and audits, etc. Act as NFI's representative both within the store and within the community
• Continually evaluates and reacts to performance issues
• Operate and use all equipment necessary to run the department
• Work varied hours/days to oversee department operations
• Develops effective daily/weekly work plan based on weekly sales projections and budgeted labor goals
• Stock levels and best practices throughout the Coffee Department
• Personnel responsibilities for all Coffee Associates
• Follow all Health Code guidelines
• Follows all store and department policies and procedures
• Follows all safety policies and procedures; is a safety role model
• Other duties as assigned

KEY ATTRIBUTES

• Passion/purpose
• Foodie/farmer
• Thirst for knowledge/curious/inquisitive
• People enthusiast/outgoing
• Genuine
• Good communicator/desire to share
• Trendy/fun
• Honest
• Techie
• Coffee knowledge
• People/Team development skills
• Leadership skills
• Organization/Prioritizing skills
• Computer Skills
• Detail minded
• Open minded
• Stable
• High energy level
• Adaptability

SUPERVISORY RESPONSIBILITIES

• Directly supervises a varied number of Associates in the Coffee Department
• Responsible for the overall direction, coordination, and evaluation of this unit. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Training Associates; planning, assigning, and directing work.
• Appraising performance; rewarding and coaching Associates.
• Addressing complaints and resolving problems

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED);
• One to three months related experience and/or training;
• Or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to work with Supermarket math concepts such as addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.

CERTIFICATIONS, LICENSES, REGISTRATIONS

• Manager Food Handlers Certificate provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Computer
• Ladder
• Stepladder
• Uniform per store policy
• Associates may be required to use standard Coffee equipment including, but not limited to,
• Coffee bean grinder
• Cappuccino machine

PHYSICAL DEMANDS 

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Taste
• Communicate with associates and customers
• Lift and/or move up to 10 pounds
• Smell

Frequently (Between 1/3 to 2/3 of the time)

• Stoop
• Balance
• Kneel
• Crouch

Occasionally (Less than 1/3 of the time)

• Sit
• Crawl
• Overhead lifting
• Lift and/or move up to 25 pounds

Vision

• Close
• Distance
• Peripheral
• Depth perception
• Ability to adjust focus
• Ability to distinguish colors

WORK ENVIRONMENT 

Regularly

• Moving mechanical parts
• Exposed to airborne particles
• Risk of electrical shock

Occasionally

• Chemicals while cleaning

Noise Level

• Moderate

**Niemann Foods Management retains the discretion to add to or change the position requirements at any time.                                                     

**Position requirements may vary by store location