Global Technical Excellence Manager

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview

Summary/Objective

The Global Technical Excellence Manager will play a pivotal role in advancing our workforce's skills and capabilities across diverse product lines and international markets. This individual will be responsible for liaising with multiple product companies to drive development, implementation, and coordination of comprehensive training programs that align with our strategic goals and enhance overall employee performance.

By closely monitoring and tracking the competency levels of NCS employees globally, this role ensures that the organization remains competitive and capable of meeting evolving market demands. The ideal candidate will possess robust project management skills, a deep understanding of global training methodologies, and the ability to communicate effectively with multi-cultural stakeholders at all levels.

Elevating the talent baseline of our workforce, the Global Technical Excellence Manager will ensure that our training initiatives are not only effective but also continuously updated to reflect the latest industry trends and organizational needs. This will be achieved through a strategic blend of collaboration, oversight, and continuous improvement, making a tangible impact on our business growth and operational excellence.

Responsibilities

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develop and Implement Training Programs: Collaborate with various product companies to design, develop, and implement comprehensive training programs tailored to the specific needs of the organization.
• Coordinate with Global Teams: Act as the primary liaison between product companies, global customer centers and NCS leadership teams to ensure consistent and effective competency development initiatives across all regions.
• Assessment and Tracking: Establish a robust system to assess, track, and report the competency levels of employees globally, ensuring alignment with organizational goals and standards.
• Content Management: Oversee the creation and curation of training materials, ensuring content is current, relevant, and aligned with organizational needs and industry best practices.
• Stakeholder Engagement: Work closely with key stakeholders to identify training needs and gaps, ensuring that all competency development efforts are aligned with business objectives.
• Data Analysis and Reporting: Analyze training data to measure the effectiveness of competency development programs and provide actionable insights to improve future initiatives.
• Budget Management: Manage and allocate budgets for training programs, ensuring cost-effectiveness and optimal resource utilization.
• Performance Improvement: Solicit feedback from regional management and Implement strategies to continuously improve employee performance and competence through innovative training methodologies and technologies.
• Compliance and Standards: Ensure all training programs comply with legal, regulatory, and organizational standards and requirements.
• Communication and Networking: Foster strong communication and networking channels to facilitate knowledge sharing and best practices across the organization.
• Training Delivery Platforms: Evaluate and utilize various training delivery platforms, including e-learning, workshops, and on-the-job training, to enhance learning experiences.
• Professional Development: Stay abreast of the latest trends and developments in competency development and training and integrate new concepts and technologies into current programs.
• Other duties as assigned.

Qualifications

Competencies

• Strategic Vision: Ability to develop and implement a global competency development strategy that aligns with organizational objectives.
• Project Management: Exceptional skills in planning, executing, and overseeing multiple training projects globally to ensure timely and effective delivery.
• Communication Proficiency: Strong written and verbal communication skills for liaising with global stakeholders and conveying complex information clearly.
• Analytical Skills: Proficient in using data analytics to track employee competencies and identify areas for improvement.
• Cross-cultural Sensitivity: Understanding of and respect for cultural differences to effectively manage and deliver training programs across various regions.
• Stakeholder Engagement: Ability to build and maintain strong relationships with multiple product companies and global teams.
• Training Program Design: Expertise in designing comprehensive training programs tailored to diverse learning needs and objectives.
• Technological Savvy: Familiarity with the latest training technologies and platforms to enhance the scalability and effectiveness of training initiatives.
• Leadership: Strong leadership skills to inspire and manage a global team of professionals.
• Problem-solving: Ability to identify challenges and develop innovative solutions in a dynamic and fast-paced environment.
• Resource Management: Competence in budgeting, allocating resources, and managing costs associated with global training programs.
• Evaluation and Feedback: Expertise in developing and implementing assessment tools to evaluate training effectiveness and gather feedback for continuous improvement.

These competencies are critical to ensure the successful coordination and enhancement of our global training initiatives, tracking employee competencies worldwide, and meeting our organization's strategic goals.

Work Environment

Work primarily in global office environments at Company and customer centers as well as shop environments as needed.

Education

• Professional certification in Learning & Development, Talent Management, or a related area (e.g., CPLP, SHRM-CP, or similar).

 Experience

• Minimum of 5 years' experience in designing and implementing training programs, preferably in a global or multi-national environment.
• Demonstrated expertise in managing cross-functional projects across different geographies and cultures, ensuring seamless coordination and execution.
• Hands-on experience with advanced competency management tools and systems to monitor and report employee skill levels and progress.
• Strong background in working collaboratively with multiple product companies or business units to align training initiatives with organizational goals.
• Competence in analyzing competency data to generate insights, track trends, and produce actionable reports for stakeholders.
• Experience in driving change and fostering a learning culture within an organization, particularly during periods of transformation and growth.
• Excellent verbal and written communication skills with a proven ability to engage effectively across diverse cultural and linguistic backgrounds.
• Demonstrated leadership capabilities with the ability to build, mentor, and inspire a global team, driving them towards achieving collective objectives.
• Specific experience needed.

Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, smart phones, printers, photocopiers, etc.
• Lift files and open desk drawers and filing cabinets.

Safety

• Complete safety training requirements.
• Participate in other training as directed by the company or manager.
• Wear Nikkiso approved PPE when required.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.