Account Manager

Nina Hale is a performance-based digital marketing agency with an analytical, measured process for growing brand awareness, digital performance, and revenue through digital channels. The agency specializes in strategically planning and executing paid media, social media, search engine optimization (SEO), content strategy, conversion rate optimization and analytics, and is the largest Google AdWords certified partner in Minnesota. Founded by Nina Hale in 2005, the agency is 100% employee-owned and a nationally certified woman-owned business (WBENC). Nina Hale, Inc. is a Sixteen-time Best Places to Work award recipient, and has been named to Inc. 5000’s Fastest Growing Companies for three consecutive years. We are committed to balancing our hard work with a great deal of fun, and exercise a strong commitment to work-life balance.

We are seeking a highly driven and client focused Account Manager. The ideal candidate will be an ambitious digital marketer who strives to be the best in their field and provide their clients with exceptional work and rewarding relationships. The account manager will help lead the day to day relationship with client contacts, working to execute and manage a wide array of digital strategies. In addition, the account manager will be responsible for helping to effectively communicate with internal agency teams to meet and exceed our client expectations and goals.

_RESPONSIBILITIES

• Manages the day to day communication with clients on project status, performance, billing, etc. 
• Communicate clearly and effectively with internal working teams
• Foster team-orientated ideation
• Responsible for creation of client contracts, project briefs and budget tracking documents
• Responsible for budget tracking and invoicing for clients
• Drive client retention through exceptional tactical execution
• Work alongside senior leadership and executive team-members to ensure long-term client satisfaction. 
• Assist in various projects to develop the agency’s understanding of our client’s core business needs
• Ensure high-quality execution of client deliverables and presentations

_REQUIREMENTS

• 2+ years of agency account management experience
• Bachelor’s Degree or equivalent work experience
• A focus on building and maintaining relationships with an ability to gain trust through communication, expectation setting, and managing the completion of planned deliverables
• Organized, with strong attention to detail
• Strong time management skills
• Team-oriented, ability to work with many different teams and personality types
• Strong verbal and written communication skills
• Ability to maintain positive energy in a high-pressure and deadline-driven environment
• Highly inquisitive with a hunger to learn and a passion for advertising

_ABOUT NINA HALE

We are 100% employee-owned, so we have good reason to create a place people want to work. We value curiosity and integrity. We hire people who are authentic, experts at their craft, and genuinely passionate about digital. We have an open-door policy. Positive work-life balance is a top priority. And we consistently carve out time for all-company field trips to build the NH community. Some of our favorite events? A grown-up Easter egg hunt (with coveted prizes like cash and additional days off), company day at the Minnesota State Fair, and our annual cookout at our Founder’s family cabin

Nina Hale does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factors.